Amandeep Kaur
Toronto,Ontario
Summary
Motivated and versatile service-oriented professional with 7 years of experience delivering outstanding service through excellent communication and customer support skills. Background encompasses customer service and management, enabling effective handling of diverse responsibilities. Known for consistently delivering quality solutions and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Manager
South Street Burger
Toronto, Canada
08.2022 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty by providing multiple online platforms for the customers to access products and provide feedback
- Managed a staff of 7-10, conducted daily administration operations including but not limited to training new hires, inventory management, placing weekly orders, improving sales and customer engagement
- Created excel reports using pivot tables on financial performance, inventory and personnel thereby keeping food and labor costs under 30% and using the data to forecast next supplier order
- Set up and maintained paper/ electronic filing systems, recorded information, updated records such as attendance, time sheets, sales, supplies
- Managed email correspondence regarding customer complaints, head-office escalations, workplace policies, presentations on sales projections, new product training, health and safety
- Designed employee schedules; corrected, and prepared weekly timesheets and had them ready for the payroll department to be processed
- Performed various financial activities like Cash handling, deposit preparation and payroll
- Dealt with multiple customers throughout the day, kept a record of customer interactions and details of action taken
- Recruited, interviewed, and hired new employees.
Supervisor
South Street Burger
Toronto, Canada
12.2019 - 07.2022
- Assisted Manager in successfully running the daily operations
- Assisted to set up business operations and protocols, contributing to an increase in sales
- Supervised employees and assessed performances to determine training needs and suggest accurate plans
- Coordinated with front of house and back of house teams in a fast-paced environment and supported the manager to ensure smooth operations, especially during busy days when the customer count would be between 200-300
- Helped set up office equipment like printers, computer assembly, audio-video system and Wi-Fi router network
- Attended incoming/ outgoing calls from customers; provided them accurate information, resolved their queries and addressed their concerns improving customer engagement.
Cashier
South Street Burger
Toronto, Canada
08.2018 - 11.2019
- Greeting Customers; taking orders
- Received Payments by Cash, card transactions
- Answered Customers Questions
- Maintained Current Knowledge of store promotions and highlighted sales to customers.
Education
Certificate Diploma in Project Management -
Durham College
Oshawa, Ontario04.2019
Advanced Biotechnology Diploma -
Durham College
Oshawa, Ontario04.2018
Master’s in Microbiology -
Lovely Professional University
05.2016
Bachelor’s in Microbiology -
Lovely Professional University
05.2014
Skills
- Microsoft Office applications: Word
- Excel
- PowerPoint
- Teams
- Outlook
- Proficient in managing virtual meeting platforms like Zoom, Microsoft teams
- Critical and analytical thinking
- Good listening skills
- Customer service
- Ethical judgement and decision making
- Administration and management
- Attention to detail and investigative
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Manager
South Street Burger
08.2022 - 09.2023
Supervisor
South Street Burger
12.2019 - 07.2022
Cashier
South Street Burger
08.2018 - 11.2019
Certificate Diploma in Project Management -
Durham College
Advanced Biotechnology Diploma -
Durham College
Master’s in Microbiology -
Lovely Professional University
Bachelor’s in Microbiology -
Lovely Professional University