Amandeep Kaur
Mississauga ,ON
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Lululemon. Skilled in Microsoft Office and adept at problem-solving, I excel in high-pressure environments, significantly improving client satisfaction. My approach combines critical thinking with effective communication, driving positive outcomes and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lululemon
04.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
DECIEM The Abnormal Beauty
02.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Diploma - Marketing And Consumer Studies
Sheridan College Institute of Technology And Advanced Learning
Mississauga08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Effective time management and multitasking
- Clear verbal and written communication
- Proficient in Microsoft Office and data entry
- Basic IT troubleshooting skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Lululemon
04.2024 - 07.2024
Administrative Assistant
DECIEM The Abnormal Beauty
02.2023 - 03.2024
Diploma - Marketing And Consumer Studies
Sheridan College Institute of Technology And Advanced Learning
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