Amandeep Kaur Sandhu
Brampton,ON
Summary
Performance-driven and hardworking looking to gain an administrative job position that would help me gain practical experience and utilize my academic skills and achievements. With a passion and commitment for learning, I am seeking all available opportunities to learn and enhance valuable skills that will help me achieve my goal of providing excellent customer service and admin support to the maximum efficiency to your company.
Overview
7
7
years of professional experience
Work History
Loss Prevetion
Garadaworld Security
Etobicoke, ON
11.2022 - Current
- Conducted patrols and monitored CCTV and access controls.
- Completed reports by recording observations, information, occurrences, and surveillance activities.
- Investigated security breaches, incidents, and other alarming behavior.
- Guarded, restricted areas to prevent unauthorized entry.
- Searched individuals and baggage for weapons and other prohibited items.
- Served visitors by greeting, welcoming, and directing them to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed it to the correct personnel each day.
- Greeted visitors entering establishment to determine the nature and purpose of their visit.
Security Guard
securitas
04.2022 - 11.2022
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Developed and implemented training methods to promote improved officer performance.
Technical Customer Support Advisor
Apple
12.2020 - 04.2022
- Attended customer calls, assisted them with troubleshooting steps for all Apple products
- Followed up with the customers regarding all Apple product issues or concerns.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
soul restaurants
01.2018 - 11.2020
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Required to deal with difficult customer situations and solve problems on the spot
- Required to collaborate with co-workers and manage to ensure all facility assignment are completed
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Master of Technology - Computer Science And Engineering
BGIET
INDIA12.2016
Skills
- Excellent communication skills with the ability of relay information through all levels of management developed through my work at Purolator
- Policy Enforcement
- Ability to quickly learn new applications, software, and programs as well developed at 24
- Teamwork and leadership skills developed through my work as a team lead for soul restaurant
- Problem Solving & Critical Thinking developed through my team lead experience
- Ability de-escalate and handle high stress situations demonstrated through my work in customer service
- MS Office
- Data Entry
- Security Protocols
- Incident Reporting
- Teamwork and Collaboration
Additional Information
LICENSES AND CERTIFICATES
- Standard First-Aid certificate and CPR (Level C)
- Ontario Security License
- Class G Driving License
Timeline
Loss Prevetion
Garadaworld Security
11.2022 - Current
Security Guard
securitas
04.2022 - 11.2022
Technical Customer Support Advisor
Apple
12.2020 - 04.2022
Customer Service Representative
soul restaurants
01.2018 - 11.2020
Master of Technology - Computer Science And Engineering
BGIET
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