Amandeep Kaur
Brampton,ON
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
SUPPORT LEAD MANAGER
WALMART
05.2022 - 04.2024
- Identified and resolved system performance bottlenecks in a timely manner.
- Developed strategies for improving customer service standards across all departments.
- Drafted reports summarizing service level agreements with customers.
- Collaborated with other departments to resolve cross-functional issues.
Department Manager
WALMART
08.2020 - 05.2022
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Conducted regular performance reviews to monitor progress of individual employees.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Fulfillment Associate
WALMART
Brampton
03.2020 - 08.2020
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Loaded items onto pallets or into containers for shipment.
- Processed returns following established procedures and guidelines.
Baking Assistant
FURLANI FOODS
Mississauga
04.2019 - 10.2019
- Packing, labelling and manufacturing products
- Sorting products
- Quality analysis of products.
- Assembled bakery displays for customers including arranging product on trays or plates.
- Adhered to food safety guidelines while preparing ingredients or assembling dishes.
- Checked expiration dates on all ingredients before use.
- Kept work station neat and tidy throughout shifts by wiping down surfaces regularly.
Associate
NATIONAL LOGISTIC SERVICES
Mississauga
09.2018 - 01.2019
- Picking, Packing, Shipping and Labelling
- Quality analysis of products
- Sorting products
- Time management.
- Provided customer service support for inquiries, complaints, and returns.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Built relationships with customers by providing friendly customer service.
Staff Nurse, Emergency Department
Guru Nanak Mission Medical and Educational Trust Hospital
V.P.O Dhahan Kaleran, Punjab, India
11.2014 - 01.2017
- Provided emotional support to family members during difficult times or end-of-life situations.
- Adhered to strict confidentiality policies when dealing with sensitive information.
- Monitored vital signs such as blood pressure and temperature.
- Provided direct patient care, including wound care and medication administration.
Education
Advanced Health Care Leadership -
LAMBTON COLLEGE
Toronto, ON, Canada08.2024
Bachelor of Science in Nursing -
S.G.R.D COLLEGE OF NURSING
Hoshiarpur, Punjab, India09.2014
Skills
- Exceptional interpersonal communication
- Customer service
- Problem solving
- Team leadership
- Time management
- Proper management of material and financial resource
- Proficient in Microsoft office (Word, Excel, PowerPoint)
- Team Management
- Data Collection
- Trend Analysis
- Recordkeeping skills
- Helpdesk operations
- Customer Relationship Management
- Call Management
- Incident Management
- Activity Planning
Staffingexperience
11/2014, 01/2017, Guru Nanak Mission Medical and Educational Trust Hospital, V.P.O Dhahan Kaleran, Distt. S.B.S Nagar, Punjab, India, Worked as a staff nurse, Volunteer in the hospital and various health-related campaigns., Fostered a positive atmosphere through encouragement and coaching all health care members., Work in an organized and systemic way to achieve the goals and objectives., Shared observations about the patients and other health care providers., Ensured all the needs of the patients are met., Maintained records and reports by appropriate documentation in order to meet health standards such as privacy, confidentiality, and autonomy.
Skillsummary
- Exceptional interpersonal communication and customer service skills.
- Problem solving.
- Team leadership.
- Time management.
- Proper management of material and financial resource.
- Proficient in Microsoft office (Word, Excel, PowerPoint).
Languages
- English
- Hindi
- Punjabi
Timeline
SUPPORT LEAD MANAGER
WALMART
05.2022 - 04.2024
Department Manager
WALMART
08.2020 - 05.2022
Fulfillment Associate
WALMART
03.2020 - 08.2020
Baking Assistant
FURLANI FOODS
04.2019 - 10.2019
Associate
NATIONAL LOGISTIC SERVICES
09.2018 - 01.2019
Staff Nurse, Emergency Department
Guru Nanak Mission Medical and Educational Trust Hospital
11.2014 - 01.2017
Advanced Health Care Leadership -
LAMBTON COLLEGE
Bachelor of Science in Nursing -
S.G.R.D COLLEGE OF NURSING