Amandeep Kaur
Windsor,ON
Summary
Driven by a strong work ethic and proficient in accounting and bookkeeping, I significantly enhanced financial accuracy and guest satisfaction at Comfort Inn & Suites. Leveraging skills in account reconciliation and customer service, I streamlined processes, improved operational efficiency, and resolved guest issues promptly, ensuring positive feedback and repeat visits.
Overview
6
6
years of professional experience
Work History
Accountant
Comfort Inn & Suites
09.2021 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained payroll information by calculating, collecting, and entering data.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Produced and distributed invoices and financial documents.
- Used spreadsheets to track data and produce charts.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Front Desk Agent
Comfort Inn & Suites
11.2020 - 09.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
Night Auditor
Courtyard by Marriott
09.2019 - 10.2020
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Provided guests with information about local attractions and services, enhancing their stay experience.
- Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.
- Improved operational efficiency by streamlining audit processes, reducing time spent on nightly closures.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Night Auditor
Inn at the Forks
09.2018 - 08.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Education
Bachelor of Arts -
Punjab Technical University
India04.2011
Skills
- Accounting and bookkeeping
- Accounts Payable and Receivable
- Bank Reconciliation
- Bookkeeping
- Account Reconciliation
- Accounts Payable
- Front Desk Operations
- Multitasking and Organization
- Strong Work Ethic
- Time Management
- Problem-solving skills
- Listening Skills
- Customer Service
- Guest Relations
- Cash Handling
Timeline
Accountant
Comfort Inn & Suites
09.2021 - Current
Front Desk Agent
Comfort Inn & Suites
11.2020 - 09.2021
Night Auditor
Courtyard by Marriott
09.2019 - 10.2020
Night Auditor
Inn at the Forks
09.2018 - 08.2019
Bachelor of Arts -
Punjab Technical University
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