Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amandeep Kaur

Brampton,ON

Summary

Proven track record in enhancing customer satisfaction and maintaining high cleanliness standards, demonstrated at Tim Horton. Skilled in food safety and sanitation, with a knack for fostering teamwork and collaboration. Achieved significant improvements in operational efficiency and customer service quality, showcasing strong organizational abilities and excellent communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FRONT DESK/BAKER

TIM HORTON
09.2023 - 06.2024
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Trained and supervised new employees on bakery operations and procedures.
  • Produced consistently high-quality baked goods for customers.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Operated cash registers and processed payments accurately.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Processed customer orders and payment transactions.

Customer Service Representative

HMH CONSTRUCTION INC
04.2022 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Created and maintained detailed database to develop promotional sales.

PACKER

FGF BRANDS INC
03.2021 - 05.2022
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Completed daily orders with expert picking and packing of shipments.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Sorted and stacked finished items.
  • Assembled boxes, cartons and containers to package items.
  • Loaded and unloaded items from production line.
  • Weighed packaged items to calculate total weight.
  • Loaded items onto conveyor belts and pallets.
  • Counted items to verify accuracy of orders.

Baker

Tim Hortons
05.2019 - 05.2021
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Trained and supervised new employees on bakery operations and procedures.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Operated and maintained bakery equipment, including ovens.
  • Operated cash registers and processed payments accurately.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Replenished bakery items in display cases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed customer orders and payment transactions.
  • Trained new employees on bakery methods and procedures.

Education

DIPLOMA - ASP/DEP

Computerized Secretariat Studies
Montreal, Canada
05.2020

Registered Nurse - Medical

Gian Sagar College of Nursing
Rajpura, INDIA
09.2016

Skills

  • Customer Service
  • Cleanliness standards
  • Recipe creation and conversion
  • Food safety and sanitation
  • Patience and Empathy
  • Work Ethic and Integrity
  • Organizational abilities
  • Order Packaging
  • Multitasking
  • Teamwork and Collaboration
  • Excellent Communication
  • Honest and Dependable
  • Reliable and Responsible

Languages

English
Full Professional
Punjabi
Native or Bilingual
French
Limited Working

Certification

First-Aid & CPR Level C

Work Health and safety Awareness In 4 Steps

Police Clearance Check done.

CCEYA

Timeline

FRONT DESK/BAKER

TIM HORTON
09.2023 - 06.2024

Customer Service Representative

HMH CONSTRUCTION INC
04.2022 - 09.2023

PACKER

FGF BRANDS INC
03.2021 - 05.2022

Baker

Tim Hortons
05.2019 - 05.2021

DIPLOMA - ASP/DEP

Computerized Secretariat Studies

Registered Nurse - Medical

Gian Sagar College of Nursing

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