Amandeep Kaur
Montreal,QC
Summary
Dynamic leader with a proven track record at Amir Restaurant, enhancing team efficiency and customer satisfaction through strategic planning and complex problem-solving. Skilled in operations management and staff development, achieving significant improvements in productivity. Excels in analytical thinking and employee motivation, driving successful project outcomes and business growth.
Overview
5
5
years of professional experience
Work History
Supervisor
Amir Restaurant
10.2023 - 06.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Recruiter
D&R Services
09.2021 - 10.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Advertised job opportunities on social media platforms and job boards.
- Collaborated with hiring managers to understand job requirements and expectations.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Developed recruiting strategies to identify qualified candidates and build network.
- Studied job descriptions and qualifications to determine applicant requirements.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
Customer Service Representative
Tim Hortons
07.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Dispatcher Office Assistant
Transplusinc
01.2020 - 03.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Order Maker
Alliance Mercantile
02.2019 - 04.2020
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
Education
High School Diploma -
College Canada
Montreal, QC06.2022
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Strategic Planning
Staff Development
Staff Discipline
Inventory Control
Processes and procedures
Operations Management
Process Improvement
Process Monitoring and Improvement
Project Management
Schedule development
Inventory Oversight
Priority management
Business Administration
Financial Management
Business Development
Contract Management
Analytical Thinking
Project Planning
Audit reporting
Data Analysis
Program Evaluation
Languages
English, Punjabi
Full Professional
Timeline
Supervisor
Amir Restaurant
10.2023 - 06.2024
Customer Service Representative
Tim Hortons
07.2022 - 12.2022
Recruiter
D&R Services
09.2021 - 10.2023
Dispatcher Office Assistant
Transplusinc
01.2020 - 03.2021
Order Maker
Alliance Mercantile
02.2019 - 04.2020
High School Diploma -
College Canada
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