Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amandeep Kaur

44 Brule Street Dartmouth ,Nova Scotia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience
4
4
Certifications
1
1
Language

Work History

Crew Trainer

McDonald's
4 2023 - Current
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.

Customer Service Representative

Old Navy
01.2023 - 01.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Food Service Supervisor

Mirchi Tandoor
03.2023 - 05.2023
  • Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

College Diploma - Business

Niagara College
Niagara Falls, ON
05.2001 -

High School Diploma -

Shanti Tara Public School
Sangrur, India
05.2001 -

Skills

  • MS Office
  • Programming
  • HTML
  • CSS
  • Basic coding
  • Customer Service
  • Coding
  • Project Management
  • Customer Service Management
  • Complaint resolution
  • Problem-solving abilities
  • Computer Proficiency

Certification

CPR First Aid Training

Timeline

Food Service Supervisor

Mirchi Tandoor
03.2023 - 05.2023

Customer Service Representative

Old Navy
01.2023 - 01.2024

College Diploma - Business

Niagara College
05.2001 -

High School Diploma -

Shanti Tara Public School
05.2001 -

Crew Trainer

McDonald's
4 2023 - Current

Similar Profiles

CREATE PROFILE
Amandeep Kaur