Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amandeep Kaur

Edmonton,AB

Summary

A detail-oriented personality with a Master Degree in Library & Information Science. More than 7 years experienced in working with customer service and in school environment. Possessing great communication, organization skills and an ability to engage in a friendly interaction. Committed to helping public get best use of library and making a welcoming and inviting atmosphere. Creative and flexible hard worker who is willing to learn in order to succeed and get the job done.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Leon's Furniture
10.2022 - Current
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained high level of product knowledge, providing accurate information to customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Supported store management in implementing changes to improve front end efficiency and customer satisfaction.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
  • Managed timely and effective replacement of damaged or missing products.

Shift Supervisor

Pizza Delight
01.2020 - 08.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.

Shift Leader

McDonald's Restaurant
11.2016 - 01.2020
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new employees and delegated daily tasks and responsibilities.

Volunteer

Library At Gursikh Sabha Gurudwara
05.2017 - 04.2019
  • Organized, shelved, and processed books placed on hold
  • "Shifted" books (moved books to make room for more),
  • Found books to be placed on hold quickly and accurately
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Checked In,Checked out and Renewed library material as per requested
  • Sorted and shelved books, and other library materials.

Education

Diploma - Accounting Technician

Seneca College of Applied Arts And Technology
North York, ON
04.2018

Master of Science - Library And Information Science

Guru Nanak Dev University
Amritsar, Punjab, India
04.2014

Skills

  • Knowledge of circulation , Alpha-Numeric System as well as DDC
  • Knowledge of Sorting and Record Keeping
  • Proficient in Microsoft Office and Computer-savvy
  • Customer service excellence
  • In good physical shape
  • Adaptability and Flexibility
  • Excellent Communication Skills
  • Time management abilities
  • Customer Relationship Building
  • Teamwork and Collaboration
  • Attention to Detail
  • Strong work ethics

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Timeline

Customer Service Associate

Leon's Furniture
10.2022 - Current

Shift Supervisor

Pizza Delight
01.2020 - 08.2022

Volunteer

Library At Gursikh Sabha Gurudwara
05.2017 - 04.2019

Shift Leader

McDonald's Restaurant
11.2016 - 01.2020

Diploma - Accounting Technician

Seneca College of Applied Arts And Technology

Master of Science - Library And Information Science

Guru Nanak Dev University

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Amandeep Kaur