Amandeep Kaur
Brampton,Canada
Summary
Hard- Working Business major attended Algoma University, within 4+ years of work experience. Aiming to leverage a proven knowledge of customer communications, customer needs assessment, and conflict resolution skills to successfully fill the Customer Care Service Representative role at your company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.SAP software we used we used to control all types of critical business functions which helps organizations to run faster and more efficiently. I used to maintain an organized human resource database and monitor employee data and statistics such as salaries, benefits, performance reviews.This software provides a financial management and accounting system that help companies to give a tool which they need to track of their finances.
Overview
9
9
years of professional experience
Work History
Account Specialist
TD Headoffice Corporate Office
02.2023 - 12.2024
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
Account Payable Clerk
STACKTECK LTD
09.2022 - 11.2022
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Onboarded new temps by entering employee information into systems.
- Received and processed stock into inventory management system.
- Matching, batching, coding and entering invoices.
- Entering, posting and reconciling batches.
- Researching and resolving accounts payable or accounts receivable issues with customers or vendors.
- Updating and reconciling sub-ledger to the general ledger.
- Maintaining cash applications, account reconciliations, chargebacks.
COLLECTION AGENT
BILL GOSLING OUTSOURCING
08.2021 - 08.2022
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Advise customers on alternative payment plans.
- Develop alternative payment plans with help from A/R department.
- Create repayment schedules based on customers’ financial situations.
- Maintain and update record of customers from whom collections are made.
- Handle inbound and outbound calls for approx 140-160 calls each day.
Customer Service Representative
ASIAN FOOD CENTRE
11.2019 - 08.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
Human Resources Assistant
RIGHTSTEPS CONSULTANCY
08.2018 - 05.2019
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
COLLECTION ASSISTANT
GEE COLLECTION ( CREDIT OFFICE)
07.2016 - 07.2018
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Collaborate with accounts receivables staff regarding collection of payments.
- Create repayment schedules based on customers’ financial situations.
- Retain customer loyalty while initiating processes for collection of payments.
Receptionist, Accounts Receivable
GLOBAL EDUCARE
08.2015 - 06.2016
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
High School Diploma -
Algoma University
Brampton, ON09.2020
Master of Science - Mathematics And Science Teaching
PUNJAB UNIVERSITY
CHANDIGARH04.2015
Bachelor of Arts - BACHELOR OF EDUCATION
PUNJAB UNIVERSITY
CHANDIGARH07.2013
Skills
- Accounts Payable / Invoice Coding
- Money handling abilities
- Creative problem solving
- Account management
- Receiving support
- Results Oriented
- Well versed with Microsoft Office
- Quick Learner
- Expertise in Customer Satisfaction
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Account Specialist
TD Headoffice Corporate Office
02.2023 - 12.2024
Account Payable Clerk
STACKTECK LTD
09.2022 - 11.2022
COLLECTION AGENT
BILL GOSLING OUTSOURCING
08.2021 - 08.2022
Customer Service Representative
ASIAN FOOD CENTRE
11.2019 - 08.2021
Human Resources Assistant
RIGHTSTEPS CONSULTANCY
08.2018 - 05.2019
COLLECTION ASSISTANT
GEE COLLECTION ( CREDIT OFFICE)
07.2016 - 07.2018
Receptionist, Accounts Receivable
GLOBAL EDUCARE
08.2015 - 06.2016
High School Diploma -
Algoma University
Master of Science - Mathematics And Science Teaching
PUNJAB UNIVERSITY
Bachelor of Arts - BACHELOR OF EDUCATION
PUNJAB UNIVERSITY
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