Amandeep Kaur
Calgary,AB
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. I've consistently prioritized customer satisfaction by actively listening to their needs, resolving issues promptly, and providing clear, concise information.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Auto Canada
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided primary customer support to internal and external customers.
Education
Human Resources Management - Business
Lambton College of Applied Arts And Technology
Mississauga, ON12.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Auto Canada
02.2022 - Current
Human Resources Management - Business
Lambton College of Applied Arts And Technology
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