AMANDEEP KAUR
Edmonton,Alberta
Summary
Results-driven high performing individual with a proven ability, highly enthusiastic customer service experience, and problem solving. To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people to contribute to company success. I would like to work in a highly challenging environment and give my best at the workplace.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Amazon
09.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Making telephone calls promptly to solve delivery issues.
- Basic knowledge of Microsoft Office including Outlook, Word, and Excel.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Ability to multi-task, prioritize, and manage time effectively
Education
Business management (Certificate Program) -
British Columbia Institute of Technology
Bachelor of Science (Non-Medical) -
Hans Raj Mahila Maha Vidyalaya
Punjab, IndiaSkills
- Customer service
- Problem Solving
- Team work
- Hard Working
- Easily adaptable
- Patient
- Punctual
- Regular
- Leadership
- Communication
- Organization and planning
- Time management
Languages
English
Hindi
Punjabi
Preferred Contact
- Cell phone
Timeline
Customer Service Associate
Amazon
09.2020 - Current
Business management (Certificate Program) -
British Columbia Institute of Technology
Bachelor of Science (Non-Medical) -
Hans Raj Mahila Maha Vidyalaya
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