Amandeep Kaur
Calgary ,Alberta
Summary
Versatile worker highly skilled in maintain customer service and satisfaction benchmarks. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Woolworths Supermarket
04.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Kitchen Hand
Age Care
01.2020 - 04.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Front Desk Representative
Punjab Curry Club
04.2017 - 12.2019
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Diploma In Business - Business
Aventia Institute
Brisbane, Australia 11.2018
Certificate 4 - Business
Aventia Institute
Brisbane, Australia 11.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Money handling abilities
- Customer satisfaction measurement
- Paperwork Processing
- Order Processing
- Team Development
- Staff Training
- Store maintenance
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Woolworths Supermarket
04.2021 - 12.2023
Kitchen Hand
Age Care
01.2020 - 04.2021
Front Desk Representative
Punjab Curry Club
04.2017 - 12.2019
Diploma In Business - Business
Aventia Institute
Certificate 4 - Business
Aventia Institute
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