Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasdeep Kaur

Windsor,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Fabricland
07.2018 - 07.2019

Offered advice and assistance to customers, paying attention to special needs or wants.

  • Handled customer inquiries and suggestions courteously and professionally.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.

Public Relation Officer

MGSM Janta College
01.2011 - 03.2016
  • Communicated with media weekly to build relationships and optimize press coverage.
  • Forged strong media relationships to further public relations goals.
  • Developed campaigns to increase public awareness of company and engage customers.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Produced and distributed internal and external communications.

Education

Master of Science - INFORMATION OF TECHNOLOGY

DAV COLLEGE
India
01.2009

Diploma in Computers

DAV COLLEGE
INDIA
06.2008

Bachelor of Science - Mathematics

Hindu Kanya College
INDIA
04.2007

Skills

  • Call Management
  • Data Collection
  • Data Entry
  • Account updating
  • Product Knowledge
  • Complaint resolution
  • Brand representation
  • Client Relations

Timeline

Customer Service Representative

Fabricland
07.2018 - 07.2019

Public Relation Officer

MGSM Janta College
01.2011 - 03.2016

Master of Science - INFORMATION OF TECHNOLOGY

DAV COLLEGE

Diploma in Computers

DAV COLLEGE

Bachelor of Science - Mathematics

Hindu Kanya College
Jasdeep Kaur