Amandeep Kaur

Results-oriented Chargeback and Risk Professional with in-depth understanding of financial risks associated with range of organizational actions. Highly motivated individual with strong communication skills, carry a sense of tact and empathy under pressure, and have a sixth sense for identifying problems while implementing and communicating solutions.

• Initiated the project “Optimizing DIY chargebacks”- The purpose of this project was to put onus on the merchants to prepare their documents fully themselves before they submit them to the team. The end vision was for the merchants to be able to submit their documentation to the banking partner i.e., WorldPay automatically.
• Key part/tester of launching the Pega Systems to automate the case workflow and case assignment to each agent in the team.
• Revamped the Chargeback and risk knowledge system by creating the Guru cards to ensure it's organized, accessible and understandable.
• Worked with the Data Analyst and Automated Chargeback Cover letter Generator on Zingtree to increase efficiency. Added the option of customizing the cover letter based on different dispute reason codes by providing ready to go response and templates.
• Handled the biggest chargeback case in the company’s history i.e., merchant had received over 300 chargebacks in the span of 3-4 months. I have worked closely with the merchant to ensure every single document is detailed and accurate, creating the best chance for success. I have been instrumental in building the cases and being persistent with every aspect of dispute, resulting in a 58%-win rate and helped the company to reduce loss of over $1M.