AMANDEEP KAUR
Wetaskiwin,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Wetaskiwin Physical Therapy
10.2023 - Current
- Assisted with onboarding new clients and securing paperwork completion.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Responded to inquiries from callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Front Desk Receptionist
AL-Shafa Medical center
06.2023 - 09.2023
- Electronic Health Records (EHR) Management
- Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients
- Interview patients in order to complete forms, documents and case histories
- Responding to all in-person, phone, and email inquiries
- Taking Patients vital signs, including blood pressure, temperature, and pulse.
Shift Supervisor
Tim Hortons
06.2021 - 09.2023
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
- Resolve conflicts between employees
- Transfer products and other objects to and from the worksite on occasion.
Customer Service / Cashier
Tim Hortons
06.2020 - 06.2021
- Greet customers when they enter the office and make them feel comfortable
- Direct patients to proper examination rooms and answer any questions
- Collect cash, checks, and credit card payments from customers
- Make change accurately and efficiently
- Issue receipts to customers
- Deal with returns and refunds as necessary
- Maintain cash control over the register drawer and verify amounts are correct
- Answer customer questions as they arise
- Calculate customer bills through cash register ringing
- Help with other tasks as needed including managing shelves, tracking inventory, and keeping the store clean.
Education
Office Medical Administrator -
CDI College
Skills
- Microsoft Office
- Linux / Unix
- Android
- Multi-Line Telephone Systems
- Data Entry
- Customer/Client relations
- Problem-Solving
- Appointment Scheduling
- Office Administration
- Telephone skills
- Customer Service
- Billing and Invoicing
Certification
- Emergency First Aid & CPR
- Food Handler Certification
- Security Guard
Summary Of Qualification
- Creative problem solver, able to offer innovative solution and ideas
- Solid communication skills gained through work and educational experience
- Positive, energetic team player, gets along with people from different backgrounds.
- Ability to follow instructions, understand concepts and apply new knowledge
- Ability to priorities and manage various deadlines
- Strong work ethic, reliable and punctual
- Strong management, analytical, and problem-solving skills
- Sound knowledge of programming concepts, algorithms and patterns
Volunteer Experience
AL-Shafa Medical center, 06/01/23, 09/01/23, Front Desk Receptionist roles:, Electronic Health Records (EHR) Management., Schedule and confirm medical appointments and receive and communicate messages for medical staff and patients., Interview patients in order to complete forms, documents and case histories., Responding to all in-person, phone, and email inquiries., Taking Patients vital signs, including blood pressure, temperature, and pulse.
References
References are available upon request
Languages
English
Full Professional
Timeline
Receptionist
Wetaskiwin Physical Therapy
10.2023 - Current
Front Desk Receptionist
AL-Shafa Medical center
06.2023 - 09.2023
Shift Supervisor
Tim Hortons
06.2021 - 09.2023
Customer Service / Cashier
Tim Hortons
06.2020 - 06.2021
Office Medical Administrator -
CDI College
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