Amandeep Kaur
Hamilton,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
Work History
Sales Representative
I Vape Plus
01.2022 - 08.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Receptionist
Indian Restaurant, Dal Roti Express
05.2022 - 08.2022
- Calls for any queries or takeout orders
- Neatly set up reservations
- Handled customers in the fast-paced environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Server
Burger King
02.2022 - 04.2022
- Food Industry
- Patiently took orders on 8-5 hour shifts
- Help keep customers happy by quickly packing orders
- Managed cleaning duties
- Put many efforts to provide good customer service
- Taking care of food and health safety standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags
Education
12th grade - Commerce
04.2020
Diploma - Business
10.2023
Skills
- Conflict Resolution- able to solve problems in two parties especially those in customer service
- Patient individual
- Good at decision making
- Computer Skills
- Microsoft Office (Excel & Word)
- Learning Skills- coachable
- Active Listening
- Records Preparation
- Customer Consulting
- Microsoft PowerPoint
- Critical Thinking
- Fast learner
- Responsible individual
Languages
Punjabi
Native or Bilingual
Timeline
Receptionist - Indian Restaurant, Dal Roti Express
05.2022 - 08.2022
Server - Burger King
02.2022 - 04.2022
Sales Representative - I Vape Plus
01.2022 - 08.2023
Cambridge International School - 12th grade, Commerce
Canadore College of Applied Arts And Technology - Diploma, Business
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