Amandeep Kaur
Brampton,ON
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Technical Service Representative
Aaxel Insurance Brokers
2020.08 - Current
- Processing new policies and policy renewals, changes, additions, deletions and cancellations on company portals.
- Getting approvals from Underwriting for policies.
- Assisting in maintaining, assembling and preparing marketing presentations and materials to be sent out.
- Composing and distributing routine correspondence.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Documented support interactions for future reference.
- Receiving calls on the multi-line phone system and screening and directing them to the multi-line phone system and screening and directing them to an agents and obtaining proper information from caller such as caller's name, nature of business, and person being called upon.
Sales Associate
The Nuance Group
2020.01 - 2020.08
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
CIP's -
Passed 6 CIP's along with my insurance course in Humber.
Human Resources Management -
05.2021
Insurance Management Property & Casualty -
08.2020
Master of Science - Mathematics
05.2018
Bachelor of Arts - Mathematics
04.2016
Skills
- Organizational Skills
- Critical Thinking
- Client Relationships
- Validation Procedures
- Data Transmissions
- Customer Support Needs Assessment
- Collaborative Team Player
- Staff Support
- Customer Loyalty
Accomplishments
- Volunteered at Women In Insurance Event at Humber College.
- Volunteered at Convocation if Insurance Institute of Canada Event at Metro Toronto Convention Center.
Timeline
Technical Service Representative - Aaxel Insurance Brokers
2020.08 - Current
Sales Associate - The Nuance Group
2020.01 - 2020.08
Insurance Institute of Canada - CIP's,
Canadore College of Applied Arts And Technology - Human Resources Management ,
Humber College - Insurance Management Property & Casualty ,
SGGSW University - Master of Science, Mathematics
Panjab University - Bachelor of Arts, Mathematics
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