Amandeep Kaur

• Digital Transformation – creating and configuring online stores in
Shopify and Square, digital and social media campaigns for local
businesses across Canada
• Business Management - Providing 1:1 online business coaching
and digital media marketing strategies, establishing and advertising
the brand online
• Client Relationship Management – establishing relationships
virtually while maintaining a pipeline of about 30 businesses in
HubSpot, consistent internal and client communication

• Added, updated and removed product from e-commerce systems.
• Managed customer service inquiries and complaints for customer satisfaction.
• Utilized various analytics tools to track customer behavior and optimize website layout.

• Coaching new hires for inbound department for maximum quality and productivity
• Report preparation - monitoring labour metrics and generating daily productivity reports in Excel
• Team handling - first point of contact to resolving associ- ate’s issues and providing necessary solutions
• Help support the daily management of service functions, including the allocation of labour, holding meetings, assig- ning tasks, solving problems and communicating with internal and external suppliers
• Front end development using HTML, CSS and Javascript
• Designed, developed and maintained a set of enterprise class web applications in ASP.net technologies in both frontend and backend technologies
• Testing and debugging pages, apps, and features and providing recommendations on how to best resolve issues
• Interpreting business requirements into technical solutions
• Schedule management and training new employees
• Customer handling, POS management, inventory report management and quality control
• As a part of college project, redesigned shopping app ‘InstaCart,’ e-commerce store “Amazon,’ Canada’s biggest coffee brand ‘Tim Hortons,’ social media apps ‘YouTube,’ and ‘Facebook,’ learning app ‘Udemy’ by using IOS and Android Development applications
• Game development (Dice & Card games)
• Coded the user interface with Swift language in Xcode
• Designed the user interface in XML in Android Studio
• Coded the user interface with JAVA in Android Studio
• Integrated different UI screens for complete application interface

• Deadlines
• With a goal oriented and a positive vision, I have not only proven my techincal abilities but also, facilitated meaningful and positive relationships amongst colleagues and clients.