AMANDEEP KAUR
Trenton,ON
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
4
4
years of professional experience
Work History
Cook
DIMITRI'S & PIZZAERA
05.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Customer Service Manager
Walmart
08.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Cleaner
MODERN COMPANY
03.2020 - 08.2020
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Server
THAI SUSHI
09.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Chemical Engineering Technician
Loyalist College of Applied Arts And Technology
Belleville, ON04.2021
High School Diploma -
Senior Secondary School, Ludhiana, Punjab, India
Punjab, India 04.2017
Skills
- Regulatory Adherence
- Safe Food Handling Procedures
- Food Presentation Talent
- Ingredient Restocking
- Calculations and Measurements
- Exceptional Interpersonal Communication
- Employee Scheduling
- Financial Transactions
- Work Prioritization
- Effective Workflow Management
- New Hire Training
- Employee Performance Reviews
- Policy Enforcement
- Job Assignments
- Job and Task Observation
- Customer Service
- Microsoft Excel
- Call Center Strategy
- Time Management
- Plan Projects
- Customer Experience Management
- Table Monitoring and Turnover
- Wine and Liquor Service
- Menu Memorization
- Food Safety Oversight
- Server Training
Accomplishments
- Resolved product issue through consumer testing.
- Successfully recruited and trained new customer service representatives.
Timeline
Cook
DIMITRI'S & PIZZAERA
05.2021 - Current
Customer Service Manager
Walmart
08.2020 - Current
Cleaner
MODERN COMPANY
03.2020 - 08.2020
Server
THAI SUSHI
09.2019 - 03.2020
Associate of Science - Chemical Engineering Technician
Loyalist College of Applied Arts And Technology
High School Diploma -
Senior Secondary School, Ludhiana, Punjab, India
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