AMANDEEP KAUR
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aroma of India
London, CA
12.2018 - Current
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Creates a welcoming environment by greeting guests, answering phone calls, directing visitors, and taking messages for employees.
- Prepare reports as requested.
- Act as point of contact for a high volume of client and employee inquiries and follow ups ensuring calls are answered in a timely manner are not abandoned and are brought to full resolution.
- Support Events Manager in ordering of Food and Drink items. This may include both alcoholic and soft beverages.
- Build and maintain professional relations with both internal and external contacts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Data Administrator
Shahid Ganj Public School
Faridkot, Punjab
12.2016 - 08.2018
- Managed student records online as well offline
- Keeps up with data set by entering new and refreshed client and record data.
- Answering phone calls to take messages or divert calls to proper partners.
- Attempt essential accounting assignments and issue solicitations, checks and so on.
- Collaborated with stakeholders to gather business requirements for enhancements and change requests.
- Spearheaded development and implementation of business intelligence architecture to deliver end-to-end BI solutions.
- Developed strategies to assess applications designed to client standards while eliminating security risks.
- Defined database design specifications based upon project requirements.
- Analyzed and developed technical and functional specifications for databases.
- Categorize information into spreadsheets, databases and customer relationship management systems
- Explore the internet for information
- Keep records of tasks, files, and progress
- Survey reports and sheets of data
- Review completed work for content errors or duplicate values before presenting the final product.
- Confirm, corroborate, and remove unnecessary data, or combine data from several sources.
- Request further information for documents that are deemed incomplete
- Accomplished computer skills includes word processing, spreadsheets and presentation software, as well as databases and customer database systems.
Sales Representative
CS Infotech
Chandigarh , Chandigarh
05.2015 - 12.2016
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Followed-up with clients after project completion to assess quality service and customer satisfaction.
- Used CRM database to track referral and appointment data.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
Education
Graduate Certificate - Operations Management
Fanshawe College of Applied Arts And Technology
London, ON05.2020
Graduate Certificate - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
London, ON05.2019
Master of Computer Science And Technology - Information Technology
Punjabi University
Patiala, Punjab03.2015
Bachelor of Computer Science And Technology - Information Technology
Punjab Technical University
03.2013
Skills
- Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook)
- Decision Making
- Goal and details Oriented
- Experienced In SAP
- Team player with attention to detail
- Excellent communication and interpersonal skills
- Has a customer service focus with a positive can-do attitude
- Strong communication skills - both written and verbal
- Proven organization skills with the ability to work in a dynamic and changing environment
- Previous experience working in a results-driven role with tight deadlines
- Ability to stay focused with excellent attention to detail while performing routine tasks
- Self-motivated and flexible to contribute as required in a team environment
- Ability to learn new software and programs
Certification
Certified PHP, Web Development Certificate in March2016, Linux and Visual Basic
Programming.
Timeline
Customer Service Representative
Aroma of India
12.2018 - Current
Data Administrator
Shahid Ganj Public School
12.2016 - 08.2018
Sales Representative
CS Infotech
05.2015 - 12.2016
Graduate Certificate - Operations Management
Fanshawe College of Applied Arts And Technology
Graduate Certificate - Software And Information Systems Testing
Fanshawe College of Applied Arts And Technology
Master of Computer Science And Technology - Information Technology
Punjabi University
Bachelor of Computer Science And Technology - Information Technology
Punjab Technical University
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