Amandeep Kaur

• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed strong communication and organizational skills through working on group projects.

• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.

• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.

• IELTS, OET, PTE training institute in Ludhiana
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interacted with customers by phone, email, or in-person to provide information.

• Handled passengers in arrival and departure.
• Cultivated interpersonal skills by building positive relationships with others.
• Identified issues, analyzed information and provided solutions to problems.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Provided follow through on all calls with confirmations and dissemination of requested information.

• Built and maintained positive relationships and rapport with internal employees and external associates.
• Developed and responded to incoming and outgoing correspondence.
• Created and managed project plans, timelines and budgets.
• Evaluated customer needs and feedback to drive product and service improvements.

79.63%

GPA 3

GPA: 8

89%