Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Amandeep Kaur

London,ON

Summary


Focused customer service representative with experience in professional management environment.Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant Manager

Tim Hortons
London, ON
09.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored security and handled incidents calmly.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.

Shift Supervisor

Tim Hortons
London , Ontario
07.2021 - 08.2021


  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • handled cash operations and analysed daily shift sales

Team Member

Tim Hortons
London , ON
02.2021 - 06.2021


  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines
  • Created appealing displays for routine arrangements and special promotions.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Sought out ways to go above and beyond job requirements.

Education

Post - Graduate Diploma - Business Management

Fanshawe College of Applied Arts And Technology
London, ON
04.2021

Bachelor Of Arts - Majors in Economics , Political Sc & English Lit

Punjabi University
Mata Gujri College , India
05.2019

Grade 11 & Grade 12 - Majors in Mathematics , Economics & English Lit

Govt. Senior Secondary School
Nabha
03.2016

Skills

  • Financial Management
  • Strategic planning
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Excellent communication abilities
  • Client confidentiality
  • Planning and Coordination
  • Promoting Brand and Company
  • Team-Oriented and Cooperative

Certification

  • IFC ( Investment Funds in Canada )
  • Currently enrolled in IFIC course and is willing to pass the exam very soon
  • Food Handling & Safety Certificate
  • Valid Ontario Security Guard Certificate
  • First Aid & CPR Certificate



Timeline

Assistant Manager

Tim Hortons
09.2021 - Current

Shift Supervisor

Tim Hortons
07.2021 - 08.2021

Team Member

Tim Hortons
02.2021 - 06.2021

Post - Graduate Diploma - Business Management

Fanshawe College of Applied Arts And Technology

Bachelor Of Arts - Majors in Economics , Political Sc & English Lit

Punjabi University

Grade 11 & Grade 12 - Majors in Mathematics , Economics & English Lit

Govt. Senior Secondary School

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Amandeep Kaur