Amandeep Goyal
Surrey,Canada
Summary
Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Overview
8
8
years of professional experience
Work History
Customer Care Executive
CHARTER TELECOM
Victoria, British Columbia
02.2025 - 05.2025
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience
Administrative Officer
ZEE ELECTRICAL LTD. SURREY
Surrey
11.2022 - 12.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Delivered performance reviews, recommending additional training or advancements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Officer
N.G.K ROADLINES ( REGD.) BATHINDA
Bathinda
11.2017 - 09.2022
- Standardized office structures and processes to promote collaboration and increased performance.
- Updated reports, managed accounts and generated reports for company database.
- Created, prepared and delivered reports to various departments.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Education
MBA - Marketing
Punjabi University
Patiala05.2013
Bachelor of Science - Information Technology
I.K GUJRAL PUNJAB TECHNICAL UNIVERSITY
Jalandhar03.2010
Skills
- Customer service
- Customer relationship management
- Order management
- Payment processing
- Quality assurance
- Data analysis
- Team collaboration
- Report generation
- Multi-channel communication
- Conflict resolution
- True problem-solver
Timeline
Customer Care Executive
CHARTER TELECOM
02.2025 - 05.2025
Administrative Officer
ZEE ELECTRICAL LTD. SURREY
11.2022 - 12.2022
Administrative Officer
N.G.K ROADLINES ( REGD.) BATHINDA
11.2017 - 09.2022
MBA - Marketing
Punjabi University
Bachelor of Science - Information Technology
I.K GUJRAL PUNJAB TECHNICAL UNIVERSITY
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