Committed to engaging in learning environments, applying expertise to achieve optimal performance and support mutual development for self and organization.
Overview
12
12
years of professional experience
Work History
Supervisor
Tim Hortons
01.2022 - 04.2025
Supervised daily operations to ensure efficient service and product quality.
Trained and mentored new team members in customer service standards.
Managed inventory levels and ordered supplies to meet business demands.
Enforced health and safety regulations to maintain a safe work environment.
Coordinated staff schedules to optimize labor resources during peak hours.
Resolved customer complaints promptly to enhance satisfaction and loyalty.
Accountant assistant
Capital Machine Tools
01.2013 - 01.2019
Assisted in preparing financial statements and reports for management review.
Supported budgeting and forecasting by gathering relevant financial data.
Communicated with vendors regarding billing inquiries and payment statuses.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Education
Matriculation -
P.S.E.B
Secondary -
P.S.E.B
Bachelor's - Computer Application
Punjabi University Patiala
Graduation - Information Technology Business Analysis Operations
Conestoga College
Kitchener, Ontario
Skills
Professional communication skills
Team leadership
Quality assurance
Adaptability to change
Fast-paced teamwork
Customer service and complaint resolution
References
References available upon request.
Availability
Part- time Monday to Sunday .
Timeline
Supervisor
Tim Hortons
01.2022 - 04.2025
Accountant assistant
Capital Machine Tools
01.2013 - 01.2019
Matriculation -
P.S.E.B
Secondary -
P.S.E.B
Bachelor's - Computer Application
Punjabi University Patiala
Graduation - Information Technology Business Analysis Operations