Amandeep Gill
Calgary,AB
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Entrepreneurial Small Business Owner with wide industry business experience. Knowledgeable about business operations with fantastic budgeting, training and operational management skills. Committed to running smooth and profitable businesses with focus on customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Sole Proprietor - Business Management
Paper Mill Management Solutions
Calgary, Alberta
01.2018 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Increased customer satisfaction by filing taxes on time and promptly resolving issues.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
Manager of Operations
STEP-UP CUSTOM HOMES
Alberta, BC
01.2013 - 01.2017
- Assured all financial funding be implemented during building process from start of project to final stage of occupancy
- Maintained a strict budget control by controlling the Accounts payable & receivables, labor, materials and equipment expenses
- Coordinated internal resources and third parties/vendors for flawless execution of projects ensuring delivery in timely manner
- Developed detailed project plan to track progress
- Reviewed project plans and specifications and comment on building design, scheduling, possible cost savings measures and potential construction problems
Customer Service Representative
XENTEL DIRECT MARKETING
Calgary, AB
01.2009 - 01.2012
- Managed 150-200 incoming and outgoing calls
- Expressed appreciation and invited customers to return in fundraising campaign and participate in donations
- Executed outbound calls to existing customer base resulting in 35% increase in sales
- Generated leads for new sales through telephone and email contact with customers to increase customer base
- Developed highly empathetic client relationships and earned reputation for exceeding sales goal by 25%
- Handled complaints, provided appropriate solutions and alternatives within time limits and followed up to ensure resolution
- Kept records of customer interactions, processed customer accounts, provided accurate and valid information by using right method/tools
General Manager
Wendy's Restaurants
Calgary, AB
01.2007 - 01.2009
- Managed sales and profit goals in relation to budget and succeeded by increasing sales by 30%
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Developed and implemented appropriate strategies to resolve unfavorable trends to enhance sales and profit
- Ensured execution of proper staffing levels and maintained ongoing system for recruitment, development, recognition, and retention of store management and crew
- Accurately completed all administrative requirements and reports
- Increased kitchen efficiency 21% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Assistant Manager
TRANS CANADA CREDIT (WELLS FARGO FINANCIAL)
Maple Ridge, BC
01.2003 - 01.2007
- Placed 50 - 80 outgoing calls daily to increase customer base by cold calling and soliciting personal loans, line of credits and mortgages
- Developed and promoted additional business for branch through community relationships
- Assessed approved loans for possible up-selling and denied loans for counter offers
- Retained and maintained existing accounts as well as developed awareness of other sales and services for clients
- Resolved policy related issues with exceptional timeliness and professional courtesy
- Recommended loan approvals and denials based on customer loan application reviews.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Education
Diploma - Business And Financial Management
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
Burnaby, BC07.1999
Skills
Over 20 years experience in Customer Service, Sales and Management
- Strong desire and passion for long term growth and advancement with entrepreneurial spirit
- Excellent customer service skills with proven track record of delivering customer satisfaction
- Result driven and detail oriented professional
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution and people skills
- Effective leadership skills with strong focus on operations and business processes
- High level of integrity, confidentiality and accountability
- Sound analytical thinking, planning, prioritization and execution skills
Timeline
Sole Proprietor - Business Management
Paper Mill Management Solutions
01.2018 - Current
Manager of Operations
STEP-UP CUSTOM HOMES
01.2013 - 01.2017
Customer Service Representative
XENTEL DIRECT MARKETING
01.2009 - 01.2012
General Manager
Wendy's Restaurants
01.2007 - 01.2009
Assistant Manager
TRANS CANADA CREDIT (WELLS FARGO FINANCIAL)
01.2003 - 01.2007
Diploma - Business And Financial Management
BRITISH COLUMBIA INSTITUTE OF TECHNOLOGY
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