AMANDEEP BAWA
Mississauga,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Skynet Worldwide Express
12.2021 - 11.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
CUSTOMER SERVICE REPRESENTATIVE
RELIANCE
10.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
POST GRADUATE DIPLOMA - Strategic Management
Conestoga College- Institute of Technology And Advanced Learning
Kitchener, ON08.2021
BACHELOR’S DEGREE - Banking And Finance
Panjab University
Punjab06.2019
Skills
- Effective Team Collaboration
- Detail-Oriented Approach
- Efficient Learner
- Effective Communication
- Office Administration
- Effective Time Management
- Focused Listening Ability
- Analytical Thinking
- Customer Service Expertise
- Technical Computer Skills
- Excel Proficiency
Certification
- Security License- Private Security and Investigative Services
- CPR First Aid Certificate- Level B and C
- G Driver’s License
Languages
English
Native or Bilingual
French
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Skynet Worldwide Express
12.2021 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
RELIANCE
10.2019 - 06.2020
- Security License- Private Security and Investigative Services
- CPR First Aid Certificate- Level B and C
- G Driver’s License
POST GRADUATE DIPLOMA - Strategic Management
Conestoga College- Institute of Technology And Advanced Learning
BACHELOR’S DEGREE - Banking And Finance
Panjab University
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