Amanda Young
Hamilton,ON
Summary
Dynamic manager with a proven track record at Tim Hortons, excelling in cost control and employee training. Enhanced customer satisfaction through effective conflict resolution and performance monitoring. Cultivated a strong team culture, fostering collaboration and continuous learning, while maximizing operational efficiency and driving profitability.
Overview
12
12
years of professional experience
Work History
Manager
Tim Hortons
04.2013 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Graduate Certificate - Dental Assisting
CDI
Hamilton06-2011
Skills
- Project management
- Cost control
- Employee training
- Customer service
- Performance monitoring
- Team building
- Inventory management
- Time management
- Mentoring staff
Languages
English
Native or Bilingual
Timeline
Manager
Tim Hortons
04.2013 - Current
Graduate Certificate - Dental Assisting
CDI
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