Amanda Rose Santos
Acton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Lead COVID-19 Coordinator
Relay Logistics
06.2020 - Current
- Responsible for coordinating with Shoppers Drug Mart on the inbound, outbound, inventory control and distribution plans for COVID-19 Vaccines for all SDM and LCL pharmacies in Ontario and participating Pharmacies in Quebec
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Developed strong relationships with suppliers, negotiating favorable terms and securing timely delivery of goods.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Assistant Director
SAK PLASP
01.2018 - 03.2020
- Enhanced child development by implementing age-appropriate learning activities and curriculum.
- Created and presented child development training in compliance with organizational standards.
- Established positive relationships with local schools, facilitating seamless transitions for children entering kindergarten programs.
Server Trainer
Union Social Restaurant
09.2015 - 06.2019
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Education
Certificate - Supply Chain Management
George Brown College
12.2022
Diploma: Ontario Secondary Graduation Diploma - Early Childhood Care And Education
Sheridan Institute of Technology & Advanced Learning
Davis, Brampton, ON2016
High School Diploma -
St. Marcellinus Secondary School
Mississauga, ONSkills
- Exceptional communication skills
- Process Improvement
- Experience working with diverse communities of customers and partners
- Computer skills: MS Office (Word, Excel, PowerPoint); Internet research and data entry
- Reengineering Processes
- Workflow Optimization
- Database Maintenance & entry
- Organized & Timely
- Detail Oriented
- Customer Relationships
- Management & Action Oriented
- Multi-tasking
- Remote Office Availability
- Understanding Customer Needs
Timeline
Lead COVID-19 Coordinator
Relay Logistics
06.2020 - Current
Assistant Director
SAK PLASP
01.2018 - 03.2020
Server Trainer
Union Social Restaurant
09.2015 - 06.2019
Certificate - Supply Chain Management
George Brown College
Diploma: Ontario Secondary Graduation Diploma - Early Childhood Care And Education
Sheridan Institute of Technology & Advanced Learning
High School Diploma -
St. Marcellinus Secondary School
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