Amanda McIntyre

- handled a minimum of 100 reservations a day with meticulous attention to detail, ensuring all special requests were met

- assured quality control for guest complaints during check in to even after check out

- assisting guests with city inquiries and reservations anywhere worldwide

- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.

- Resolved customer complaints promptly and professionally to maintain satisfaction.

- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.

- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

- Established a reputation for excellent customer care by swiftly resolving problems with products or services.

- Increased customer loyalty by delivering superior service and addressing concerns promptly and professionally.

- Streamlined inventory management, resulting in decreased shrinkage and increased accuracy.

- Facilitated conflict resolution among team members while maintaining a harmonious workplace atmosphere.

- Collaborated with the marketing team to create engaging promotional materials that effectively showcased each event''s unique offerings.

- Developed strong relationships with clients, understanding their needs and preferences to deliver tailored event experiences.

- Boosted ticket sales through targeted social media campaigns and email marketing efforts.

- Improved customer retention rates by consistently delivering exceptional experiences that exceeded expectations at every touchpoint throughout an event''s lifecycle.