Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda L Fowler

Hesperia

Summary

Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Ariat
04.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns to significantly raise customer satisfaction ratings.
  • Received new stock into store system and added sale stickers to insure accuracy of product.

Service Manager

Legends Barbell
10.2023 - 04.2024
  • Met with members to discuss service needs and offer available solutions.
  • Resolved escalated member complaints professionally, turning potentially negative experiences into opportunities.
  • Talked with potential members to go over membership levels and monthly fees.
  • Lead gym tours to show all the different types of equipment and classes that are offered.
  • Conducted multiple walk throughs daily to ensure the gym was clean and all members were adhering to gym policies.
  • Checked in and out members.
  • Performed all necessary steps to sign up new members and also cancel memberships that were past due.

Merchandising Manager

Big Lots
02.2022 - 10.2023
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Oversaw inventory food rotation to insure product wasn't at or near expiration date.
  • Organized, planned and set donation date for expired food and out of season household products.
  • Organized staff meetings to discuss upcoming promotions, seasonal moves and key strategies and tasks.
  • Optimized store displays and appearance via strategic merchandising.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Developed productive relationships with key account holders.
  • Met with account holders and representatives to insure correct product was delivered and display was properly installed.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Reviewed weekly truck delivery to preset and move sales floor in preparation for new product or expand existing set.
  • Held meetings with truck leads to go over staffing and set expectation.
  • Managed cash control and all store opening and closing procedures.
  • Drove sales and insured daily metrics are met.

Store Manager

Boot Barn
10.2011 - 02.2022
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and managed scheduling, purchases and other expenses to maintain, monthly, quarterly and yearly budget.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices and zone placings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store organization, maintenance and purchasing functions.
  • Increased stores profit from 1 million to 6 million in sales.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Maintained a good and open commutative relationship with DM and RD to aid in business decision-making and planning.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Completed routine store inventories.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Resolved customer service issues promptly.
  • Coordinated weekly conference calls with district and DM and monthly meetings at Headquarters with VP and Human Resources nd L.P. partners.
  • Optimized store displays and appearance via strategic merchandising.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Implemented rewards programs and driving credit applications.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Built and maintained a healthy partnership with cities and companies through vouchers programs and custom orders to grow the business and maintain consistent clientele.

Beauty Expert

Kohls Department Store
08.2003 - 10.2011
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Suggested products and treatments for specific clients with sensitive skin care needs.
  • Met sales goals with
  • Processed payments, entering sales in register for prompt customer service.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Held monthly conference calls with Brand Rep.
  • Traveled to other store locations to help build and promote the Brand.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Posted and managed schedules for team members.
  • Hired great talent to help met sales goals.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Scheduled tasks to crew members based upon individual strengths and familiarity with product knowledge and expertise.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused to promote a clean, organized and well- stocked department.

Education

High School Diploma -

Hesperia High School
Hesperia, CA
05.2002

Skills

  • Recruitment and Hiring
  • Policy Enforcement
  • Verbal and Written Communication
  • Decision Making
  • Sales Tracking
  • Employee Development and Motivation
  • Staff Scheduling
  • Problem Anticipation and Resolution
  • Multitasking and Prioritization
  • POS Terminal Operations
  • Sales Coaching
  • Customer Rapport
  • Payroll Administration and Timekeeping
  • Dependable and Reliable
  • Client account Management
  • Employee Reviews

Timeline

Assistant Store Manager

Ariat
04.2024 - Current

Service Manager

Legends Barbell
10.2023 - 04.2024

Merchandising Manager

Big Lots
02.2022 - 10.2023

Store Manager

Boot Barn
10.2011 - 02.2022

Beauty Expert

Kohls Department Store
08.2003 - 10.2011

High School Diploma -

Hesperia High School

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Amanda L Fowler