Amanda L. Buck
Toronto,Canada
Summary
Results-oriented Operations Manager recognized for enhancing productivity and streamlining processes. Expertise in logistics management and process optimization leads to improved efficiency and cost reduction. Proven communication skills and adaptability foster strong team collaboration, driving operational success. Aiming to leverage these competencies to achieve strategic objectives within a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Operations Crew Network Manager
Air Canada
Brampton, Canada
11.2017 - Current
- Company Overview: Flight Operations
- Lead a multidisciplinary team to oversee crew scheduling, ensuring operational alignment with Canadian Aviation Regulations (CARs) and labor agreements
- Manage large-scale disruptions in a global network by developing strategic solutions to minimize impact on operations and reduce costs
- Collaborate with multiple stakeholders, including the System Operations Control (SOC) unit and cross-functional teams, to drive operational efficiencies and meet performance targets
- Proactively assess operational risks, implement contingency plans, and ensure decisions adhere to regulatory and safety standards
- Proactively assess operational risks, implement contingency plans, and ensure decisions adhere to regulatory and safety standards.
Passenger Care Coordinator
Sunwing Airlines
Mississauga, Canada
02.2015 - 11.2017
- Spearheaded communication between internal teams, airports, and external partners during flight disruptions, ensuring smooth coordination and compliance with customer service and operational requirements
- Developed and executed strategic passenger care initiatives during irregular operations, balancing multiple stakeholder interests and mitigating disruptions
- Led recovery planning by working with executive teams and on-ground staff, ensuring the implementation of solutions that met safety and operational guidelines while minimizing passenger inconvenience
Sales and Marketing and Customer Support
Sky Charter
Mississauga, Canada
11.2015 - 01.2016
- Managed operational logistics and client coordination for corporate and private jet services, ensuring compliance with aviation safety regulations and high-quality service standards
- Handled scheduling, billing, and operational planning, ensuring smooth operations in line with client expectations and safety protocols
Customer Service Representative
WestJet
Mississauga, Canada
11.2011 - 02.2015
- Ensured operational compliance with airline policies while providing front-line customer service and managing daily flight operations
- Maintained high standards in passenger care and regulatory compliance, ensuring the safety and satisfaction of passengers through quality assurance processes
Education
Some College (No Degree) - Bachelor of Engineering (not completed)
Carlton
OttawaSkills
- Excellent initiative and collaborative efforts
- Leadership and team management
- Expertise in managing complex operational projects
- Ability to coordinate with all stakeholders to devise safe and efficient operation action plan
- Ability to deliver solutions in high-pressure environments with competing priorities
- Familiarity with regulatory frameworks and application to large-scale operations
- Adept at assessing risks and creating contingency plans to manage operational uncertainties
- Skilled in preparing reports, strategies and presentations for senior leadership
Certification
- Business Analysis & Process Management, Coursera Project Network, 2024
- Certified Six Sigma Green Belt Program, Kennesaw State University, 2024
- Certified Emergency First Aid - CPR C - AED, 05/01/24
Timeline
Flight Operations Crew Network Manager
Air Canada
11.2017 - Current
Sales and Marketing and Customer Support
Sky Charter
11.2015 - 01.2016
Passenger Care Coordinator
Sunwing Airlines
02.2015 - 11.2017
Customer Service Representative
WestJet
11.2011 - 02.2015
Some College (No Degree) - Bachelor of Engineering (not completed)
Carlton
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