Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Amanda Jacobsen

Dos Palos

Summary

Dynamic professional with a proven track record in customer service, effective communication, and business success honed across roles ranging from caregiving, assisting in a physical therapy office and managing in a face-paced, restaurant environment. Excelled in leadership, achieving operational excellence, and fostering trust-based relationships. Skilled in organization, time management, problem-solving, and adept at enhancing client and customer satisfaction through attentive service and strategic improvements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

In-Home Senior Caregiver

Private Family
08.2024 - Current
  • Supported family by sharing caregiving responsibilities, providing respite care when needed.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Enhanced client satisfaction by attentively addressing individual needs, preferences, and health concerns.
  • Provided emotional support during difficult times for both client and family members, fostering resilience throughout the caregiving journey.
  • Performed laundry, cooking, ironing, and light housekeeping duties as instructed by client.
  • Developed trust-based relationships with clients and families alike, ensuring overall comfort and peace of mind during the caregiving process.

Physical Therapist Assistant

Professional Physical Therapy
01.2024 - Current
  • Developed effective communication skills while working with diverse populations, including patients, healthcare providers and insurance companies.
  • Developed strong patient rapport and trust through empathetic listening and consistent encouragement during the rehabilitation process.
  • Ensured accurate and up to date documentation of all patient interventions, progress notes, and billing information in electronic medical records.
  • Led patients through exercises suited to varied ages and abilities for personalized patient care.
  • Utilized a variety of therapy equipment including exercise machines, gait belts, electrical stimulation, heat/cold treatment and class IV laser.
  • Collaborated with the Physical Therapist to ensure a fully-functioning practice.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.


Office Assistant

United Methodist Church
08.2022 - Current
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Responsible for writing checks for all invoices and accounts payable, as well as ensuring proper delivery of all checks (i.e. mail, in-person, online)
  • Responsible for taking deposits on a weekly basis.
  • Utilized office management software to record and track account information.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.

Housekeeper

United Methodist Church
07.2021 - Current
  • Preserved the welcoming atmosphere of the church by ensuring proper upkeep and presentation of sacred spaces.
  • Safeguarded congregation health during flu/covid seasons by regularly sanitizing high-touch surfaces throughout the facility.
  • Maximized efficiency in custodial duties through well-organized scheduling and prioritization of tasks.
  • Maintained clean and comfortable environments in the building by vacuuming, cleaning windows, dusting, and moping.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Assistant Manager

Taco John's
02.2012 - 11.2017
  • Completed all necessary training and educational requirements to fulfill demands of position.
  • Trusted with the daily operations, scheduling, and goals of a million dollar business.
  • Communicated with upper management, vendors, state officials and corporate to meet all business requirements.
  • Enforced quality systems including guest/employee interaction, cleanliness, food quality, food safety, morale, and service standards.
  • Conducted and organized business meetings and employee training sessions.
  • Trained all new hires to company standards.
  • Conducted and assisted in interview and hiring processes.
  • Demonstrated quick problem-solving, critical thinking, and leadership in all areas of the business.


Education

Bachelor of Science - Fashion & Retail Management

Art Institute of Pittsburgh
Pittsburgh, PA

High School Diploma -

Big Sky High School
Missoula, MT

Skills

  • Effective communication
  • Attention to detail
  • Organization
  • Leadership
  • Collaboration
  • Time management
  • Problem solving and adaptability
  • Ability to work under pressure

Certification

  • In-Home Supportive Services Provider
  • Taco John's Certified Manager
  • Taco John's Taco Tech - Managing for Guest Service
  • Taco John's Taco Tech - Shift Supervision
  • ServSafe Manager Food Safety Certification

Software

  • Tebra
  • Icon Systems
  • Microsoft Suite
  • Adobe Acrobat
  • Adobe Photoshop & Illustrator


Timeline

In-Home Senior Caregiver

Private Family
08.2024 - Current

Physical Therapist Assistant

Professional Physical Therapy
01.2024 - Current

Office Assistant

United Methodist Church
08.2022 - Current

Housekeeper

United Methodist Church
07.2021 - Current

Assistant Manager

Taco John's
02.2012 - 11.2017

Bachelor of Science - Fashion & Retail Management

Art Institute of Pittsburgh

High School Diploma -

Big Sky High School

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Amanda Jacobsen