Amanda Lewis
Rothesay,New Brunswick
Summary
Dedicated medical professional with successful experience in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Administration/ Reception
Horizon Health Network
04.2013 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Creating charts and documents using Microsoft word and Excel.
- Ordering various blood tests for patients and providing any extra supplies as needed.
- Create requisitions for our X-ray, Echocardiogram and our ultrasound departments located at the health clinic.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Managed multi-line phone system.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Laboratory Technician
Horizon Health Network
08.2010 - Current
- Trained and worked in various departments at the Laboratory such as the following: Microbiology, Receiving and Dispatch, Chemistry, Pathology.
- Knowledge and experience obtained would include: Handling and processing numerous specimens.
- Transcribe Pathology findings and reports.
- Analyzed and interpreted data, accurately identifying and preparing laboratory results.
- Organize all samples by accession number so they are all easily located.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Keep records and discard when expiry has been reached.
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
- Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
Sales Clerk/ Supervisor
Brookside Country Market
06.2008 - 01.2009
- Boosted store sales by implementing effective merchandising strategies and promotions.
- Streamlined checkout process, enhancing customer satisfaction and reducing wait times.
- Supervised various departments and assist where needed.
- Oversaw employee scheduling to ensure adequate coverage during peak hours.
- Supervised the processing of shipments and timely stocking of merchandise on the sales floor.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Established team priorities, maintained schedules and monitored performance.
Education
Administrative Assistant Diploma -
ICS Canada
04.2016
Certified Medical Laboratory Technician -
NBCC
Saint John, NB06.2010
Skills
- Phlebotomy Certification
- Safety and WHIMIS
- Communication skills
- Inventory control
- Multitasking abilities
- Medical Terminology
- Documentation and Reporting
- Bilingual
- Tech-Savvy
- Attention to detail
References
References available upon Request
Languages
French
Professional Working
Timeline
Administration/ Reception
Horizon Health Network
04.2013 - Current
Medical Laboratory Technician
Horizon Health Network
08.2010 - Current
Sales Clerk/ Supervisor
Brookside Country Market
06.2008 - 01.2009
Administrative Assistant Diploma -
ICS Canada
Certified Medical Laboratory Technician -
NBCC
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