Amanda E. Brayton
Uxbridge,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Logistics Manager
LXV Outdoor Inc.
Stouffville, ON
08.2016 - Current
- Processed all e-commerce and in house orders. Shopify, Amazon, eBay. Over $1million in sales annually for Outdoor Sports division.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Arranged all LTL, 3PL, Small Package shipping.
- Resolved customer shipping and delivery issues.
RoHS Compliance Manager
EPM Global Services
Markham, ON
09.2007 - 07.2016
- Reviewed documents, Bill of Materials, MSDS, and other records to assess compliance and potential risk.
- Performed extensive research identifying and evaluating potential compliance issues.
- Maintained effective working relationships suppliers and customers.
- Create action plans and partner with vendors as required to prevent identified problems from reoccurring.
- Determined cost of compliance opportunities, communicating these with internal/ external stakeholders
- Provided any required supporting documentation for vendor non-compliance issues.
- Demonstrated high degree of confidentiality working on sensitive proprietary consumer and industrial electronics projects.
- Created internal parts database and supporting documentation.
Education
Some College (No Degree) - Law Clerk Program
Skills
- LTL, 3PL, Small Package Shipping and Logistics
- Written Communication
- Strong telephone etiquette
- Microsoft Office, Syspro ERP System, CRM Software
- Shopify, Amazon, Expensify, Olark
- Online Customer Service, Chat, Zoom, Google
- Resourceful Problem Solving
- Following procedures and policies
- Database Administration
- Critical Thinking
- Self-motivated
- Excellent Multitasking Abilities
- Online Sales Tax Reporting Canada and USA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Logistics Manager - LXV Outdoor Inc.
08.2016 - Current
RoHS Compliance Manager - EPM Global Services
09.2007 - 07.2016
Niagara College - Some College (No Degree), Law Clerk Program