Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Amanda E. Brayton

Uxbridge,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience

Work History

Customer Service Logistics Manager

LXV Outdoor Inc.
08.2016 - Current
  • Processed all e-commerce and in house orders. Shopify, Amazon, eBay. Over $1million in sales annually for Outdoor Sports division.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Arranged all LTL, 3PL, Small Package shipping.
  • Resolved customer shipping and delivery issues.

RoHS Compliance Manager

EPM Global Services
09.2007 - 07.2016
  • Reviewed documents, Bill of Materials, MSDS, and other records to assess compliance and potential risk.
  • Performed extensive research identifying and evaluating potential compliance issues.
  • Maintained effective working relationships suppliers and customers.
  • Create action plans and partner with vendors as required to prevent identified problems from reoccurring.
  • Determined cost of compliance opportunities, communicating these with internal/ external stakeholders
  • Provided any required supporting documentation for vendor non-compliance issues.
  • Demonstrated high degree of confidentiality working on sensitive proprietary consumer and industrial electronics projects.
  • Created internal parts database and supporting documentation.

Education

Some College (No Degree) - Law Clerk Program

Niagara College, Welland, ON

Skills

  • LTL, 3PL, Small Package Shipping and Logistics
  • Written Communication
  • Strong telephone etiquette
  • Microsoft Office, Syspro ERP System, CRM Software
  • Shopify, Amazon, Expensify, Olark
  • Online Customer Service, Chat, Zoom, Google
  • Resourceful Problem Solving
  • Following procedures and policies
  • Database Administration
  • Critical Thinking
  • Self-motivated
  • Excellent Multitasking Abilities
  • Online Sales Tax Reporting Canada and USA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Logistics Manager - LXV Outdoor Inc.
08.2016 - Current
RoHS Compliance Manager - EPM Global Services
09.2007 - 07.2016
Niagara College - Some College (No Degree), Law Clerk Program

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Amanda E. Brayton