Summary
Overview
Work History
Education
Clifton Strengths Finder Results
Timeline
Generic

Amanda Cutaia

Rohnert Park

Summary

Experienced public sector professional with a strong ability to simplify complex policies and improve processes to support effective teamwork. Skilled at collaborating with diverse stakeholders and communicating clearly to achieve results. Organized and adaptable, committed to delivering recruitment and classification support with integrity and excellent customer service, while fostering a positive and approachable team environment.

Overview

7
7
years of professional experience

Work History

Senior Eligibility Specialist

Sonoma County Human Services Department
01.2025 - Current
  • Determine eligibility and manage complex or specialized Medi-Cal and CalFresh cases, applying deep inter-program knowledge to ensure accurate case outcomes and compliance with evolving federal and state regulations.
  • Serve as Sonoma County’s Inter-County Transfer (ICT) Coordinator, acting as the main point of contact for all incoming and outgoing ICTs; manage escalated and high-priority cases, monitor processing timelines, and resolve inter-county discrepancies in collaboration with state and county partners.
  • Mentor and support Eligibility Specialists by providing real-time policy guidance, conducting training sessions, and offering one-on-one coaching to build team capacity and case accuracy.
  • Perform quality assurance functions, including case and call reviews to evaluate casework and ensure high standards in both technical processing and client interaction.
  • Regularly interpret and explain nuanced eligibility rules to clients, community partners, and colleagues, translating complex policy language into clear, accessible guidance while maintaining a customer-first approach.
  • Recognized for strong communication and conflict-resolution skills, including the ability to de-escalate challenging in-person and phone interactions while preserving dignity and trust.
  • Provide backup support to supervisors as needed, including delegating assignments equitably, facilitating team operations, and assisting in urgent decision-making.
  • Manage competing priorities and urgent case corrections in a high-volume, fast-paced environment with strong attention to policy compliance, analytical accuracy, and customer service excellence.

Eligibility Specialist

Sonoma County Human Services Department
01.2023 - 12.2024
  • Determined initial and ongoing eligibility for Medi-Cal and CalFresh programs by gathering, verifying, and evaluating complex applicant information in alignment with federal, state, and county regulations.
  • Conducted comprehensive interviews, reviewed documentation, and applied policy standards to ensure timely, accurate case processing.
  • Delivered high-quality customer service in both lobby and phone center environments, frequently assisting vulnerable and underserved populations with empathy, professionalism, and cultural sensitivity.
  • Maintained meticulous case documentation and records in multiple data systems (CalWIN, CalSAWS, MEDS), ensuring alignment with internal policy and audit readiness.
  • Maintained a high-volume caseload while balancing multiple deadlines, urgent tasks, and client crises, consistently applying strong time management, flexibility, and prioritization skills under pressure.
  • Participate in cross-departmental workgroups, such as the Phone Group Committee, partnering with analysts, supervisors, and management to develop and present process improvement strategies such as time management protocols for incoming calls to streamline workflows and improve client outcomes.
  • Communicated complex eligibility rules to clients in clear, accessible language and provided education on benefits programs, application processes, and required documentation.

CASE MANAGER

INTERFAITH SHELTER NETWORK
12.2021 - 12.2022
  • Managed a caseload of 25-30 clients with diverse housing needs including finding and stabilizing in permanent housing, navigating support services and addressing barriers through individualized case plans and goal setting.
  • Conducted comprehensive, participant-centered assessments and developed tailored service plans to support housing stability, incorporating input from both clients and community partners.
  • Recruited and maintained professional relationships with landlords/property management companies and negotiated service-level expectations and acted as a liaison to resolve tenant–landlord concerns and support long-term tenancy
  • Maintained Case Records in Microsoft Office and documented service encounters as required, as well as input data in a timely manner to Homeless Management Information System
  • Collaborated with the Program Manager to track monthly expenses and prepare financial reports, maintaining alignment with Community Development Commission funding requirements.
  • Scheduled and managed weekly and recurring meetings with clients and other community providers over a variety of locations

Teacher Assistant

DIABLO VALLEY MONTESSORI SCHOOL
02.2019 - 08.2019
  • Supported Montessori teaching by implementing hands-on activities that fostered motor, language, and cognitive development.
  • Assisted lead teachers in creating an environment encouraging independence and self-paced learning.
  • Observed and nurtured each child’s developmental milestones with sensitivity and respect for their unique learning styles, providing tailored support and encouragement.
  • Coordinated and scheduled parent-teacher conferences and staff meetings to foster open communication and partnership between families and educators.
  • Created and sent communications to parents regarding classroom transitions, staff updates, and student progress.
  • Collaborated closely with Montessori-trained teachers and school directors to share best practices, support continuous improvement, and uphold the school’s educational philosophy.

Teacher Assistant

JOYFUL KIDS ACADEMY
06.2018 - 02.2019
  • Assisted in developing lesson plans tailed on child’s developmental stage and individual needs.
  • Collaborated with lead teachers to observe, assess, and support children’s social, emotional, and cognitive growth.Facilitated small group and one-on-one activities to reinforce learning objectives and encourage positive classroom behavior.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Managed a variety of administrative tasks including supply ordering, calendar management, budget tracking, and coordination of staff meetings and schedules.
  • Supported the Preschool Director and staff with organizational duties to ensure smooth daily operations and program efficiency.

Education

Bachelor of Arts - Liberal Studies, Human Development

SONOMA STATE UNIVERSITY
Rohnert Park, CA
01.2021

General Education Coursework

DIABLO VALLEY COLLEGE
Pleasant Hill, CA
01.2019

Clifton Strengths Finder Results

1. Communication 2. Empathy 3. Developer 4. Input 5. Woo

Timeline

Senior Eligibility Specialist

Sonoma County Human Services Department
01.2025 - Current

Eligibility Specialist

Sonoma County Human Services Department
01.2023 - 12.2024

CASE MANAGER

INTERFAITH SHELTER NETWORK
12.2021 - 12.2022

Teacher Assistant

DIABLO VALLEY MONTESSORI SCHOOL
02.2019 - 08.2019

Teacher Assistant

JOYFUL KIDS ACADEMY
06.2018 - 02.2019

Bachelor of Arts - Liberal Studies, Human Development

SONOMA STATE UNIVERSITY

General Education Coursework

DIABLO VALLEY COLLEGE

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Amanda Cutaia