Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Timeline
Teacher
Amanda Berry

Amanda Berry

Delhi,ON

Summary

Experienced professional dedicated to creating a safe and nurturing environment for children's growth and development. Committed to furthering skills in order to provide the highest level of care.

Customer service-oriented professional with a track record of problem-solving and quick thinking. Experienced in direct client contact, message relay to management, and executive-level responsibilities. Proficient in various electronic platforms, including Photoshop and graphic editing. Adaptable and open-minded with strong teamwork and time management skills.

Human Resource Analyst experienced in American labor laws and cross-border volunteer management. Demonstrated leadership overseeing thirty employees globally.

Overview

17
17
years of professional experience

Work History

Customer Service Administrative Assistant

Vanden Bussche Irrigation
Delhi, Ontario
04.2024 - Current
  • Provided administrative support to customer service team by preparing documents, scheduling appointments, and responding to emails.
  • Solved complex problems with creative solutions while ensuring customer satisfaction.
  • Processed orders received via telephone, mail, fax, or email.
  • Maintained accurate records of customer interactions using CRM software.
  • Created reports on customer feedback surveys and provided recommendations for improvement.
  • Resolved customer complaints promptly and professionally.
  • Performed general office duties, such as data entry, photocopying, scanning documents, and answering phones.
  • Answered incoming customer inquiries via phone, email, and chat.
  • Organized and maintained filing system for customer accounts, records, and other documents.
  • Conducted follow-up calls to verify delivery status or obtain additional information from customers.

Copy Centre Consultant Manager

Staples
Surrey, BC
11.2017 - 06.2019
  • Navigated challenging customer interactions while multitasking various responsibilities in a fast-paced environment.
  • Developed expertise in both service and aisles stocking through training programs within the SDLP (Staples Development Leadership Program), along with proficiency in product restocking.
  • Achieved a 13.4% overall improvement in the Copy Centre from 2017 to 2018 fiscal year, further increasing to over 14% before departure from store 176.

Retention Customer Service Representative-Call Centre

Rogers Communications
Burnaby, BC
11.2014 - 07.2016
  • Successfully completed conflict resolution and customer sales training
  • Sustained excellent standards of quality and service throughout employment.

Financial Service Representative-Contact Centre

Coast Capital Savings
Surrey, BC
05.2010 - 11.2014
  • Took charge of leading the team for Education Awards 2011 Selection
  • Led customer appreciation and financial services initiatives in leadership roles.

Financial Advisor for Credit Card Flow of Transactions

JP Morgan Chase
Surrey, BC
11.2007 - 03.2010
  • Streamlined credit card processes and provided solutions to resolve customer concerns
  • Received various awards and accolades for exceptional customer service, including recognition as the Chase Idol winner in October 2009.

Education

Associate of Arts - Multiple Languages And Business Administration

University of The Fraser Valley
Abbotsford, BC
05-2002

Some College (No Degree) - Graphic Design

Georgian College of Applied Arts And Technology
Barrie, ON

Skills

Confidentiality

File Management

Organization

Clerical Support

Account Investigation

Data Entry

Records Management

Customer Service

Office Administration

Administrative Support

Sensitive material handling

Time management abilities

Professionalism

Data retrieval systems

Self Motivation

Document and File Management

Critical Thinking

Back office operations

Adaptability and Flexibility

Data entry documentation

Multi-line phone proficiency

Word Processing

Team Collaboration

Fast Learner

Office Management

Volunteer Experience

  • 04/2001-03/2010, Sakura Convention, Seattle, Washington, Assistant Manager Exhibition Hall – Volunteer, From 2001 as a simple volunteer, to Press liaison in 2002, and to Exhibitor's Hall Staff in 2003; promoted to Head Coordinator in 2007-2008, and to Assistant Hall Manager in 2009-2011 Controlled management of the vendor's staffing including staff scheduling, Emergency traffic flow, and booking of spaces, map organization and time management of 30+ staff.
  • 08/2003-2011, Anime Evolution, Vancouver, B.C., Executive Vice Chair External– Volunteer, Elected to Vice Chair in September 2010, in charge of public relations, sponsorships, Dealer’s room, Merchandise. Security Manager in 2005 and Dealer's Hall staff in 2006-2009. For 2010, Executive Manager and all lines of business selling, promoting and organizing the vendor's area for AE 2010 in August of this year. Organizing and Building security plans, maps, and patrols for others gained extensive knowledge of business tax requirements and fire code requirements for handling flee market conditions. Maintaining order of staff and delegating security protocols, contract forming, website updates, and continuing to amend agreements in BC.
  • 04/2005-08/2011, Creation Entertainment, Los Angeles, CA, Volunteer for Merchandising, Security, and Access Control, VIP escort for guests Merchandise handler and general set up of conventions. Worked for Stargate, Star Trek, Twilight and Supernatural Conventions.

Affiliations

  • Homesteading on a long standing Family Farm
  • Forestry for both hardwood and fruit for sustainability in southern Ontario
  • Chicken ethical raising with preserving goods for winter to raise a growing family

Timeline

Customer Service Administrative Assistant

Vanden Bussche Irrigation
04.2024 - Current

Copy Centre Consultant Manager

Staples
11.2017 - 06.2019

Retention Customer Service Representative-Call Centre

Rogers Communications
11.2014 - 07.2016

Financial Service Representative-Contact Centre

Coast Capital Savings
05.2010 - 11.2014

Financial Advisor for Credit Card Flow of Transactions

JP Morgan Chase
11.2007 - 03.2010

Associate of Arts - Multiple Languages And Business Administration

University of The Fraser Valley

Some College (No Degree) - Graphic Design

Georgian College of Applied Arts And Technology
Amanda Berry