Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Zhao

LONDON,ON

Summary

Results-driven accounting professional with extensive experience at Scotiabank, excelling in accounts payable and financial reporting. Proven ability to enhance accuracy in invoice processing and deliver exceptional customer service. Recognized for meeting Service Level Agreements consistently and identifying tax-saving opportunities, demonstrating strong analytical skills and a commitment to excellence.

Overview

8
8
years of professional experience

Work History

Accounting Assistant

Can-Am Trailers Limited
London, Ontario
10.2015 - 02.2017
  • Maintained efficient accounts payable accounting and record-keeping systems.
  • Entered invoices from parts and service, matched them to P.O.s, and filed them.
  • Tracked manual P.O.s.
  • Printed A/P cheques.
  • Tracked manufacturer warranty invoices and tracked payments; reported discrepancies to the Service/Parts Manager.
  • To be alert to undue expenses and bring them to the attention of management.
  • Verified all purchase orders and matching invoices to ensure accuracy.

Bank Teller

Scotiabank Cherry Hill Mall Village Branch
London, Ontario
01.2011 - 03.2011
  • Welcomed customers and offered pleasant service during entire transaction.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Reconciled cash and checks against computer records at end of shift.
  • Provided assistance to other tellers during peak business hours as needed.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.

Senior Mortgage Administration Clerk

Scotiabank Central Mortgage Unit, Instant Funding department & Discharges department
Stratford, Ontario
06.2010 - 12.2010
  • Quickly learned the skills needed to accurately process entries for the Instant Funding product, incurring no legal fee expenses. Worked efficiently to ensure the team stayed within budget on overtime.
  • Accurately processed and dealt directly with branch customers; year-to-date Service Level Agreements had been met 99.14% of the time. Being part of a team that ranked 4.61 (out of 5) in the Scotia Satisfaction Survey, with no complaints and a better-than-satisfactory in-house audit.
  • Quickly progressed through the learning curve of Instant Funding entries, and used errors as a means to expand knowledge of mortgages.
  • Accurately processed requests for changes, actions, and corrections from domestic branches and other bank departments related to mortgages. Timely met and exceeded the benchmark requirement of dealing with 60 discharges per day.
  • Excellently understood mortgage operating procedures, and effectively utilized professional judgment in the interpretation of data and instructions.

Income Tax Preparer

Community Volunteer Income Tax Program
London, Ontario
03.2009 - 04.2010
  • Generated reports summarizing client's taxable income and liabilities.
  • Identified opportunities for additional deductions or credits.
  • Used tax form instructions and tables to complete tax forms.
  • Assisted clients with understanding and completing tax forms accurately.

Education

Honours Bachelor of Commerce - Accounting

Laurentian University
Greater Sudbury, None
10-2013

Diploma in Business Administration Accounting - Accounting

Fanshawe College
London, None
05-2010

Skills

  • Accounts payable
  • Invoice processing
  • Financial reporting
  • Data entry
  • Purchase order verification
  • Customer service
  • Income Tax filling

Languages

Chinese (Mandarin)
Native/ Bilingual

Timeline

Accounting Assistant

Can-Am Trailers Limited
10.2015 - 02.2017

Bank Teller

Scotiabank Cherry Hill Mall Village Branch
01.2011 - 03.2011

Senior Mortgage Administration Clerk

Scotiabank Central Mortgage Unit, Instant Funding department & Discharges department
06.2010 - 12.2010

Income Tax Preparer

Community Volunteer Income Tax Program
03.2009 - 04.2010

Honours Bachelor of Commerce - Accounting

Laurentian University

Diploma in Business Administration Accounting - Accounting

Fanshawe College

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