Amanda Yondo

• Answered customer inquiries by phone and performed follow-up calls

• Provided information on insurance policies, coverages, and claims

• Gathered and analyzed client information to assess needs

• Presented products, features, benefits, and complementary offers

• Opened customer files based on case specifics

• Completed checklists and followed damage reports

• Monitored files in progress: updates, modifications, renewals, cancellations

• Used multiple systems and software to complete reports, forms, and documents

• Reception and orientation of customers on arrival at the establishment.
• Handling calls, taking messages, transferring calls and responding to customer's inquiries.
• Reservation management and cancellation by phone, email or in person
• Coordination and recording of arrivals and departures in the system
• Assigned rooms to guests and cleaning staff
• Collected feedback and resolved complaints courteously with personalized solutions
• Collecting payments at the counter by credit card or cash, preparing and filing invoices
• Generated daily reports and balanced accounts
• Transmit important information internally for the proper continuity of work in the different shifts
• Training of new employees on reception procedures and internal protocols
• Assistance in the preparation and implementation of meetings and events
• Performed clerical tasks (filing, scanning, archiving)

• Solicit and approach customers on sites (store, home)
• Conducted targeted prospects with a catchy speech to expand the customer base
• Presentation and demonstration of the products and services offered in other to generate sales and interest
• Analysis of customer needs and proposal of solutions adapted to their expectations
• Adhere to sales procedures, regularly monitor performance and adjust goals accordingly
• Exceeded sales goals and increased client retention
• Actively participated in meetings and helped create new practices
• Generate ideas on how best to improve performance and efficiency
• Train, advise and supervise new sales teams members on products and sales

• Management of incoming and outgoing calls
• Presented products and services based on client profiles
• Process and validate customer inquiries
• Scheduled appointments and take the necessary steps for field representatives
• Handle customer complaints and follow up on satisfaction with new services provided
• Update client files and knowledge of internal changes to products and services offered
• Maintained and updated client database
• Meeting targets in terms of number of calls handled, average call duration and first contact resolution rate
• Conducting customer satisfaction surveys