Amanda Xue
Coquitlam,BC
Summary
Program and professional development leader with 7+ years of experience in higher education and professional association environments. Proven track record of managing $1M+ program portfolios, overseeing instructor operations, building data-driven reporting dashboards, and improving processes to enhance efficiency and learner experience. Recognized for strong stakeholder collaboration, operational leadership, and the ability to translate complex data into actionable insights for senior decision-making. Experienced in budget planning, program optimization, and delivering high-volume learning initiatives with precision and quality.
Overview
7
7
years of professional experience
Skills
- Program Management & Coordination
- Admissions Administration & Applicant Support
- Instructor Contracting & Scheduling
- Budget Monitoring & Reporting
- LMS Course Setup & Administration
- CMS Website Management & Maintenance
- Survey Tools & Evaluation Analysis
- Continuous Improvement & Process Optimization
- Data Visualization Tools & Analyzation
- MS Office Suite (intermediate-advanced proficiency)
- Adobe Acrobat Pro
- Sharepoint
- Zoom/MS Teams
- Microsoft Power BI/Tableau
- Survey Monkey
- Excel VBA
- 115 WPM (99% accuracy)
- CRM/REACH
- SIS/Banner
- Workday
Work History
Program Coordinator (Contract)
Langara College
08.2023 - Current
- Managed and coordinated end-to-end delivery of Accounting & Finance program portfolio, driving program growth through strategic scheduling, data analysis, and stakeholder collaboration.
- Built and monitored annual program budgets using historical trend analysis and variance reporting to inform forecasting and financial planning.
- Operationally supervised approximately 15 part-time instructors, negotiated contracts, and coordinated course assignments to balance enrolment demand and instructional costs.
- Optimized course scheduling strategy to maximize enrolment, reduce under-filled sections, and support timely student completion pathways.
- Standardized and digitized proctored exam administration processes, reducing manual workload by ~50% and minimizing human error.
- Reviewed and approved admissions, transfer credits, and program equivalencies in alignment with institutional policy.
- Collaborated development of onboarding resources and process documentation to strengthen operational consistency and team knowledge-sharing.
Professional Development Coordinator II
Chartered Professional Accountants of British Columbia
07.2022 - 03.2023
- Coordinated delivery of 300+ professional development courses annually, ensuring accurate scheduling, instructor alignment, managing materials, platform setup, venue coordination, and stakeholder communications, and high-quality learner experience.
- Served as primary liaison for course instructors, cultivating strong relationships and ensuring alignment with program standards and delivery expectations.
- Analyzed post-event evaluation data to identify trends and recommend improvements to program design and operational processes.
- Collaborated with Data Analytics team to develop cloud-based Power BI dashboards to support management decision-making and program performance tracking.
- Supported continuous improvement initiatives by streamlining workflows and improving documentation processes to enhance team efficiency.
Professional Development Delivery Coordinator I
Chartered Professional Accountants of British Columbia
07.2020 - 06.2022
- Coordinated logistics for high-volume professional development seminars, supporting in-person and virtual delivery across multiple program streams.
- Managed event setup, materials preparation, webinar platform configuration (Zoom), and on-site/virtual execution to ensure seamless learner experience.
- Processed course registrations and payments for CPA members via phone, ensuring accuracy and timely enrollment.
- Acted as key operational contact for instructors and participants, resolving inquiries efficiently and maintaining high service standards.
- Supported post-event evaluation processes, compiling learner feedback and assisting with data preparation for reporting and program review.
- Proactively learned and developed Excel VBA macros to automate organization of data in multiple survey files, resulting in reduced time required to restructure files by over 95%.
- Proactively self-learned Power BI to develop interactive dashboards to monitor KPIs and analyze course trends to assist management in program planning.
- Contributed to workflow improvements by refining documentation processes and identifying opportunities to increase operational efficiency.
Professional Development Assistant
Chartered Professional Accountants of British Columbia
09.2018 - 07.2020
- Arranged shipments for over 1,000 PD seminars annually with high efficiency and accuracy with less than 0.5% error in shipment content preparation.
- Provided administration support at venues for PD course registration process as well as Professional Development support for CPA members.
- Compiled over 1,000 seminar survey evaluations annually for management review.
- Coordinated printing, formatting, and quality checks of educational materials for professional programs.
Certification
Certificates & Badges
- COUSERA - Data Visualization & Dashboards
- COUSERA - Excel Data Analysis
- PHSA - Indigenous Cultural Safety
- PROSCI - Take Charge of Change
Education
Bachelor of Science, Psychology -
Portland State University
Portland, Oregon06.2017
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working
Japanese
Elementary