Amanda Wright
Atascadero
Summary
Dynamic hotel manager with a proven track record at Galaxy Hotels Group, excelling in guest relations and revenue optimization. Expert in staff training and quality assurance, enhancing service standards and operational efficiency. Recognized for resolving guest complaints swiftly, fostering loyalty and repeat business in a competitive hospitality environment.
Overview
18
18
years of professional experience
Work History
Hotel Manager
Galaxy Hotels Group
01.2024 - Current
- Oversaw daily hotel operations, ensuring guest satisfaction and service excellence.
- Managed front desk activities, including check-ins and check-outs for seamless guest experiences.
- Coordinated housekeeping schedules to maintain high cleanliness standards throughout the property.
- Implemented staff training programs to enhance service quality and operational efficiency.
Sales Associate
UPS
02.2023 - 12.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively engage customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to ensure optimal inventory levels on the sales floor.
Hotel Front Desk Supervisor
Shoreline Inn
05.2021 - 12.2023
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new staff on hotel policies and customer service protocols.
- Managed daily room assignments and coordinated with housekeeping for efficient turnover.
- Resolved guest issues promptly, enhancing overall experience and maintaining positive relations.
Hotel Manager
Motel 6/G6 Hospitality
01.2008 - 01.2021
- Monitored inventory levels for supplies and equipment, optimizing procurement processes.
- Developed promotional strategies to increase occupancy rates during off-peak seasons.
- Conducted regular inspections of facilities to ensure compliance with health and safety regulations.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
No Degree - Business Management
Porterville College
Porterville, CAHigh School Diploma -
Strathmore Union High School
Strathmore, CA06-1993
Skills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Staff scheduling
- Staff training
- Quality assurance
- Hospitality
- Reservations management
- Marketing
- Telephone etiquette
- Account administration
- Property management systems
- Regulatory compliance
- Safety procedures
- Brand management
- Revenue optimization
- Housekeeping oversight
- Disciplinary action and termination
- Customer service
- Front office staff
- Inventory management
Timeline
Hotel Manager
Galaxy Hotels Group
01.2024 - Current
Sales Associate
UPS
02.2023 - 12.2023
Hotel Front Desk Supervisor
Shoreline Inn
05.2021 - 12.2023
Hotel Manager
Motel 6/G6 Hospitality
01.2008 - 01.2021
No Degree - Business Management
Porterville College
High School Diploma -
Strathmore Union High School