Amanda Woods
Ridgecrest
Summary
Seasoned public safety professional prepared to bring extensive experience in emergency communication and resource coordination to role. Known for reliability and calm composure in high-stress situations, seamlessly adapting to changing needs. Valued for strong teamwork, quick decision-making, and excellent verbal communication skills.
Overview
10
10
years of professional experience
Work History
Public Safety Dispatcher
Ridgecrest Police Department
Ridgecrest, CA
10.2023 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Maintained up-to-date knowledge of local geography, landmarks, and jurisdictional boundaries for accurate dispatching decisions.
- Served as a subject matter expert on public safety dispatching, providing guidance and support to other departments within the organization as needed.
- Conducted regular evaluations of trainees to ensure their progress and readiness for the demanding role of a Public Safety Dispatcher.
- Developed comprehensive training materials for public safety dispatchers, resulting in improved job performance and efficiency.
Dispatch Operations Manager
Golden Empire Towing
Bakersfield, CA
01.2019 - 06.2023
- Fostered a positive work environment that promoted teamwork and collaboration among dispatchers and drivers.
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Leveraged strong negotiation skills when working with vendors to secure cost-effective rates for transportation services.
- Maintained a safe work environment by monitoring driver compliance with safety regulations and protocols.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Veterinary Technician
Friars Road Pet Hospital
San Diego, CA
01.2016 - 01.2019
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
Education
No Degree - Business Administration
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Highly effective communication
- Radio communications
- Emergency call response
- Incident documentation
- Dispatch operations
- Safety regulations implementation
Timeline
Public Safety Dispatcher
Ridgecrest Police Department
10.2023 - Current
Dispatch Operations Manager
Golden Empire Towing
01.2019 - 06.2023
Veterinary Technician
Friars Road Pet Hospital
01.2016 - 01.2019
No Degree - Business Administration
Southern New Hampshire University