Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

AMANDA WOODFORD

Embrun,ON

Summary

Skilled IT professional with strong background in coordinating and managing technology projects. Adept at fostering team collaboration, adapting to changing needs, and driving projects to successful completion. Expertise includes project planning and stakeholder communication. Known for reliability, problem-solving abilities, and delivering results in fast-paced environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
03.2019 - 06.2025
  • As part of the Project Management and Delivery Directive at SSC, a Project Coordinator/Business Analyst.
  • Excellent knowledge of Enterprise Business Intake and Demand Management (EBIDM) procedures, including Service Agreements, Business Requests, Invoicing, Recovery Agreement, and Enterprise Costing Tool.
  • Due to my corporate knowledge, I could communicate with the Client to ensure their BRDs were appropriately reviewed and processed quickly through the SSC EBIDM desk.
  • This guaranteed a result for higher percentages to pass through the procedures, and the process intake from our client was successful, with no delays with the procedure, which ensured efficient speed of delivery on their Business Request.
  • I was also able to guarantee a speedy turnover on any BR since I had developed a working relationship with the Business Analysis (BA) and Service Delivery Manager (SDM).
  • Key strengths:
  • PMD SSC Partner Project Gating Procedures
  • PMD SSC Project financials, Earned Value, Journal Voucher, Invoicing
  • Extensive & expert knowledge of SSC Enterprise Business Intake processes
  • Work with government partners to find, collect, and properly document requirements for business requests, including degree of effort requirements; capture the criteria and ensure they are clearly articulated in the business request.
  • Managing a business request's finances, which includes invoicing for all business request documents and having a professional understanding of the SSC financial costing tool and model
  • Skilled in SSC Complex Business Requests and Consumption Based (CB) Services, as well as SSC Data Centers and Cloud Environments, Excel, PowerPoint, and Business Intelligence (BI)
  • Demonstrates exceptional analytical skills and proactively communicates with team members to overcome difficulties, settle issues, and meet deadlines
  • Aid partner with resource Business Request, including categorizing and supplying documentation from all Branch SLs. Track and check to ensure RA is signed and approved early in FY
  • Managed the Task Financial Agreement (150-200 resources), obtaining Section 9 approvals from all SSC Branches
  • Planning and conducting all TFA-related operations, such as validation, reporting status, section 9 endorsements, and conflict resolution
  • Tracking financial criteria for monthly evaluations to compare earned value to actuals
  • Report monthly project progress to steering committees, boards, and senior management via dashboards
  • Managed project documentation in system libraries (GCDOCS) and internal products.
  • Proficient in all SSC PMD processes and procedures, including Task Financial Authority (TFA), Complex Business Requests (CBR), Journal Voucher(JV), Earned Value(EV), Business Intake (BITs), SSC CMA financial tool(PICT), Pay 2 Procure(P2P), and SSC Catalog Services.
  • Over a five-year period, aided various resources with the understanding of project finances, ensuring a cohesive environment for teamwork.

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
03.2019 - Current
  • As part of the Project Management and Delivery Directive at SSC, a Project Coordinator/Business Analyst.
  • Excellent knowledge of Enterprise Business Intake and Demand Management (EBIDM) procedures, including Service Agreements, Business Requests, Invoicing, Recovery Agreement, and Enterprise Costing Tool.
  • Due to my corporate knowledge, I could communicate with the Client to ensure their BRDs were appropriately reviewed and processed quickly through the SSC EBIDM desk.
  • This guaranteed a result for higher percentages to pass through the procedures, and the process intake from our client was successful, with no delays with the procedure, which ensured efficient speed of delivery on their Business Request.
  • I was also able to guarantee a speedy turnover on any BR since I had developed a working relationship with the Business Analysis (BA) and Service Delivery Manager (SDM).
  • Key strengths:
  • PMD SSC Partner Project Gating Procedures
  • PMD SSC Project financials, Earned Value, Journal Voucher, Invoicing
  • Extensive & expert knowledge of SSC Enterprise Business Intake processes
  • Work with government partners to find, collect, and properly document requirements for business requests, including degree of effort requirements; capture the criteria and ensure they are clearly articulated in the business request.
  • Managing a business request's finances, which includes invoicing for all business request documents and having a professional understanding of the SSC financial costing tool and model
  • Skilled in SSC Complex Business Requests and Consumption Based (CB) Services, as well as SSC Data Centers and Cloud Environments, Excel, PowerPoint, and Business Intelligence (BI)
  • Demonstrates exceptional analytical skills and proactively communicates with team members to overcome difficulties, settle issues, and meet deadlines
  • Aid partner with resource Business Request, including categorizing and supplying documentation from all Branch SLs. Track and check to ensure RA is signed and approved early in FY
  • Managed the Task Financial Agreement (150-200 resources), obtaining Section 9 approvals from all SSC Branches
  • Planning and conducting all TFA-related operations, such as validation, reporting status, section 9 endorsements, and conflict resolution
  • Tracking financial criteria for monthly evaluations to compare earned value to actuals
  • Report monthly project progress to steering committees, boards, and senior management via dashboards
  • Managed project documentation in system libraries (GCDOCS) and internal products.
  • Proficient in all SSC PMD processes and procedures, including Task Financial Authority (TFA), Complex Business Requests (CBR), Journal Voucher(JV), Earned Value(EV), Business Intake (BITs), SSC CMA financial tool(PICT), Pay 2 Procure(P2P), and SSC Catalog Services.
  • Over a five-year period, aided various resources with the understanding of project finances, ensuring a cohesive environment for teamwork.

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
01.2018 - 03.2019
  • At SSC, under the Branch of eBCI and Middleware/Planning Project Coordinator, Key Tasks
  • Document a Business Request deployment process, including a workflow flowchart
  • Providing administrative duties and technical support to the team and managers
  • Coordinator schedules with the client's reference deployments and upgrades
  • Attend Change Management meetings, follow up with team members to ensure changes are scheduled properly
  • Performed tasks as supporting project documentation in system libraries (GCDOCS) and in-house products
  • Tracking Project tasks and ensuring schedules and target dates are met
  • Ensure team WIKI records were updated with the latest information
  • Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization's goals,
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Wrote, updated and maintained project documentation.
  • Trained personnel on use of IT tools and applications.
  • Generated reports for IT project progress and performance.
  • Resolved staff conflicts and identified potential areas of improvement.
  • Coordinated with external vendors to deliver IT project components.
  • Implemented best practices to drive quality IT project delivery.
  • Established and enforced project timelines and deadlines.
  • Conducted quality assurance to verify accuracy of data used in IT projects.
  • Managed various IT projects to meet deadlines and customer requirements.
  • Developed and introduced IT strategies to improve operational efficiency.
  • Negotiated and managed project budgets to meet goals.
  • Devised test plans to validate accuracy of IT projects.
  • Identified and implemented cost-saving measures in IT projects.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Monitored employee performance closely to identify areas for improvement or additional training needs that would lead to optimized scheduling outcomes.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
  • Achieved significant improvements in project delivery times through meticulous planning and proactive issue resolution.
  • Enhanced stakeholder satisfaction by providing regular, detailed updates on project scheduling and progress.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
  • Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
  • Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
  • Collaborated closely with finance teams to align project schedules with budgetary constraints, optimizing resource allocation.
  • Facilitated training sessions for junior schedulers, elevating team capabilities and performance.
  • Streamlined communication channels between project teams and stakeholders, improving project transparency and outcomes.
  • Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
  • Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.
  • Improved resource utilization across projects, identifying and reallocating underused resources to areas of higher need.
  • Monitored project progress against schedules meticulously, identifying lags early and adjusting plans to stay on track.
  • Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
  • Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
  • Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
  • Developed tailored scheduling strategies for complex projects, facilitating on-time completion and client satisfaction.
  • Negotiated with suppliers and contractors to secure optimal timelines, contributing to project success.
  • Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
  • Led cross-functional meetings to align project goals with scheduling efforts, fostering collaboration and shared understanding.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Served as corporate liaison for finance, IT, and marketing departments.

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
01.2018 - 03.2019
  • At SSC, under the Branch of eBCI and Middleware/Planning Project Coordinator, Key Tasks
  • Document a Business Request deployment process, including a workflow flowchart
  • Providing administrative duties and technical support to the team and managers
  • Coordinator schedules with the client’s reference deployments and upgrades
  • Attend Change Management meetings, follow up with team members to ensure changes are scheduled properly
  • Performed tasks as supporting project documentation in system libraries (GCDOCS) and in-house products
  • Tracking Project tasks and ensuring schedules and target dates are met
  • Ensure team WIKI records were updated with the latest information

Project Coordinator

Shared Services Canada (SSC)
05.2017 - 12.2017
  • At SSC under the branch of Cyber Information Technology Security, Infrastructure Security (CITS IS) Responsibilities.
  • Monitored and triaged the Infrastructure Security Intake mailbox
  • Providing service to internal or external clients/public, via telephone, in writing, or in person, providing administrative and technical support of a clerical nature as required, using Microsoft products, Excel, Outlook, PowerPoint, and SharePoint
  • Performed tasks as supporting project documentation in system libraries (GCDOCS)
  • Analyzing and combining data or information from various sources and creating reports
  • Aid in preparing presentations as required to support CITs IS Intake process
  • Provide feedback to managers on the status of Implementation schedules
  • Provided valuable information on the creation of a documentation for CITS IS Intake procedures
  • Prepared and tracked financial reports on costing for CITS IS
  • Ensure IT technical records were updated with the latest information, and
  • Provided necessary feedback/updates to the Manager on the status of CITS IS deliverables.

Project Coordinator

Shared Services Canada (SSC)
05.2017 - 12.2017
  • At SSC under the branch of Cyber Information Technology Security, Infrastructure Security (CITS IS) Responsibilities.
  • Monitored and triaged the Infrastructure Security Intake mailbox
  • Providing service to internal or external clients/public, via telephone, in writing, or in person, providing administrative and technical support of a clerical nature as required, using Microsoft products, Excel, Outlook, PowerPoint, and SharePoint
  • Performed tasks as supporting project documentation in system libraries (GCDOCS)
  • Analyzing and combining data or information from various sources and creating reports
  • Aid in preparing presentations as required to support CITs IS Intake process
  • Provide feedback to managers on the status of Implementation schedules
  • Provided valuable information on the creation of a documentation for CITS IS Intake procedures
  • Prepared and tracked financial reports on costing for CITS IS
  • Ensure IT technical records were updated with the latest information, and
  • Provided necessary feedback/updates to the Manager on the status of CITS IS deliverables.

Engagement Officer

Shared Services Canada (SSC)
01.2017 - 03.2017
  • At Shared Services of Canada, under the Enterprise Data Centre organization, we provide Solutions to Partners, Responsibility.
  • Zone 1 is responsible for the partners: DND, Veterans Affairs Canada (VAC)
  • Organized meetings to gather business processes and development for the Solution Integration Division
  • Monitored and triaged Solution Integrations Intake mailbox
  • Administrative and technical support of a clerical nature as required using Microsoft products, Excel, Outlook, PowerPoint, and SharePoint
  • Produce and edit various communication deliverables and monthly status reports
  • Provided necessary feedback to Managers regarding the status of projects, and
  • Performed tasks as keeping project documentation in system libraries (GCDOCS).

Engagement Officer

Shared Services Canada (SSC)
01.2017 - 03.2017
  • At Shared Services of Canada, under the Enterprise Data Centre organization, we provide Solutions to Partners, Responsibility.
  • Zone 1 is responsible for the partners: DND, Veterans Affairs Canada (VAC)
  • Organized meetings to gather business processes and development for the Solution Integration Division
  • Monitored and triaged Solution Integrations Intake mailbox
  • Administrative and technical support of a clerical nature as required using Microsoft products, Excel, Outlook, PowerPoint, and SharePoint
  • Produce and edit various communication deliverables and monthly status reports
  • Provided necessary feedback to Managers regarding the status of projects, and
  • Performed tasks as keeping project documentation in system libraries (GCDOCS).

Project Coordinator

CGI
04.2015 - 12.2016
  • Provide administrative and technical support of a clerical nature as needed to a project team using Microsoft products, Excel, Outlook, PowerPoint, and SharePoint.
  • Updated project management and professionals, technical users, and end users on administrative matters related to the project and kept detailed updates of ongoing projects.
  • Tracked/edited Request for Proposal amendments
  • Compiling data and organizing, tracking, and transcribing using MS Excel
  • Provide ad-hoc support to the Proposal Team, including but not limited to.
  • Created new MS Word documents based on existing templates.
  • Filing and management of the proposal repository.

Project Coordinator

CGI
04.2015 - 12.2016
  • Provide administrative and technical support of a clerical nature as needed to a project team using Microsoft products, Excel, Outlook, PowerPoint, and SharePoint.
  • Updated project management and professionals, technical users, and end users on administrative matters related to the project and kept detailed updates of ongoing projects.
  • Tracked/edited Request for Proposal amendments
  • Compiling data and organizing, tracking, and transcribing using MS Excel
  • Provide ad-hoc support to the Proposal Team, including but not limited to.
  • Created new MS Word documents based on existing templates.
  • Filing and management of the proposal repository.

Workload Migration Manager

Shared Services Canada (SSC)
10.2015 - 04.2016
  • At Shared Service Canada, the Workload Migration Manager (WLM), in order to enhance the delivery of GOC (Government of Canada) services, I unified and standardized the triage of Business Requests (BR) for workplace technology services for other government departments and agencies, evaluating these services in light of the resources available in the SSC Data Centre.
  • Processed BRs for partners to implement in SSC DC or exception requests for their legacy environment, and when necessary, provided more desirable technical and financial solution alternatives.
  • Find any technical differences in relation to SSC DC's standards.
  • Produced business cases and impact statements for exceptions, verified that the request was workable, and assessed whether it would work in SSC DC or the partner's legacy environment where needed.
  • Tracked and managed requests from clients to host their data and business applications, which provided a standard approach to using platforms in non-production (development and testing), pre-production, and production environments.
  • Fully managed infrastructure solutions (BR) that offer secured, reliable, and scalable computing, providing all partner and client organizations with the required processing capabilities.
  • These services utilize infrastructure-as-a-service technology, which includes physical or, more often, virtual machines, while adhering to the established Government of Canada security requirements.
  • Planned and organized conference meetings with stakeholders and project managers to discuss and review BR's requirement's, advised clients on the services available in SSC Data Center (DC), identify best practices in establishing and adopting SSC architecture and standards while encouraging compliance.
  • Weighs options and makes recommendations to partner on all aspects of enterprise architecture as it relates to SSC's transformation initiatives, in particular the DC as well as the appropriate use and development of product-based reference architectures that support standardization and interoperability while simultaneously encouraging innovation and competition
  • Produce proper IT reports using Excel and Microsoft SharePoint, finding scheduling and /or dependency issues with reference to a client's fit into SSC DC
  • Organized team meetings to report on operational BRs and found and communicated any unresolved problems or issues along with recommended actions for correction
  • Meet with Solution Integrates to discuss the architecture of a BR and seek guidance and acceptations to continue to a Technical Architecture Review (TAR) meeting with a BR either in the SSC DC or the client's legacy Network.
  • Meet once a week with Network, Security, and Operational members of SSC DC in a conference on TAR to assess the fit of a partner's BR into the SSC DC, and
  • Ensured Stakeholders were kept up to date on the progress of a BR.

Workload Migration Manager

Shared Services Canada (SSC)
10.2015 - 04.2016
  • At Shared Service Canada, the Workload Migration Manager (WLM), in order to enhance the delivery of GOC (Government of Canada) services, I unified and standardized the triage of Business Requests (BR) for workplace technology services for other government departments and agencies, evaluating these services in light of the resources available in the SSC Data Centre.
  • Processed BRs for partners to implement in SSC DC or exception requests for their legacy environment, and when necessary, provided more desirable technical and financial solution alternatives.
  • Find any technical differences in relation to SSC DC's standards.
  • Produced business cases and impact statements for exceptions, verified that the request was workable, and assessed whether it would work in SSC DC or the partner's legacy environment where needed.
  • Tracked and managed requests from clients to host their data and business applications, which provided a standard approach to using platforms in non-production (development and testing), pre-production, and production environments.
  • Fully managed infrastructure solutions (BR) that offer secured, reliable, and scalable computing, providing all partner and client organizations with the required processing capabilities.
  • These services utilize infrastructure-as-a-service technology, which includes physical or, more often, virtual machines, while adhering to the established Government of Canada security requirements.
  • Planned and organized conference meetings with stakeholders and project managers to discuss and review BR’s requirement’s, advised clients on the services available in SSC Data Center (DC), identify best practices in establishing and adopting SSC architecture and standards while encouraging compliance.
  • Weighs options and makes recommendations to partner on all aspects of enterprise architecture as it relates to SSC’s transformation initiatives, in particular the DC as well as the appropriate use and development of product-based reference architectures that support standardization and interoperability while simultaneously encouraging innovation and competition
  • Produce proper IT reports using Excel and Microsoft SharePoint, finding scheduling and /or dependency issues with reference to a client’s fit into SSC DC
  • Organized team meetings to report on operational BRs and found and communicated any unresolved problems or issues along with recommended actions for correction
  • Meet with Solution Integrates to discuss the architecture of a BR and seek guidance and acceptations to continue to a Technical Architecture Review (TAR) meeting with a BR either in the SSC DC or the client's legacy Network.
  • Meet once a week with Network, Security, and Operational members of SSC DC in a conference on TAR to assess the fit of a partner’s BR into the SSC DC, and
  • Ensured Stakeholders were kept up to date on the progress of a BR.

Project Manager

Shared Services Canada (SSC)
10.2014 - 09.2015
  • In charge of providing required network and enterprise level services (Service Requests, or SRs) and doing analysis to make sure PWGSC Midrange's best practices, standards, and policies were followed, arranged and led kick-off meetings with engineers, partners, and service delivery managers (SDM) to evaluate SRs and better understand client expectations for deliverables, and to follow up with SDM/partners throughout the SR lifecycle.
  • Allocated and tracked tasks using Microsoft SharePoint and Excel, monitored engineers' deliverables throughout the course of a project in a Linux and Windows environment, planned and coordinated engineers' duties, offered assistance, and made sure all requirements were satisfied, attended management's weekly PM status meetings, provided updates on the progress of each assigned SR, and informed them about any technological problems.
  • Achievements
  • Documented a PWGSC decommissioning process with a step/step guide, monitoring and performing the procedure for accuracy, inconsistencies, and points of failure, ensuring the technical accuracy of the documentation.
  • Excellent Team Management skills, client relationship skills, written and verbal, and multi-tasking
  • Ensured Stakeholders were kept up to date on the progress of the project
  • Ensure Management was kept up to date on the project status of not meeting a timeline
  • Justify alternate plans with a Business Case
  • Performed tasks as supporting project documentation
  • Managed activities of an engineering team using individuals' strengths and weaknesses
  • Produce and edit various communication deliverables and monthly status reports as needed
  • Monitored project tracking for early warning signs/risks that can become issues or roadblocks
  • Developed and documented a guide for a decommissioning process
  • Monitored and processed service management systems such as Info/Man and responded to Incident Reports (IRs), Requests for Changes (RFCs), Problem Reports (PRs), and Solution Requests (SRs) within defined SLAs
  • Performed general office support and administrative tasks as requested with Microsoft Office Products, Outlook, Word, Excel, PowerPoint, and SharePoint, and
  • Analyze and evaluate a solution design, make alternative suggestions based on impact and cost/benefit considerations.

Project Manager

Shared Services Canada (SSC)
10.2014 - 09.2015
  • In charge of providing required network and enterprise level services (Service Requests, or SRs) and doing analysis to make sure PWGSC Midrange's best practices, standards, and policies were followed, arranged and led kick-off meetings with engineers, partners, and service delivery managers (SDM) to evaluate SRs and better understand client expectations for deliverables, and to follow up with SDM/partners throughout the SR lifecycle.
  • Allocated and tracked tasks using Microsoft SharePoint and Excel, monitored engineers' deliverables throughout the course of a project in a Linux and Windows environment, planned and coordinated engineers' duties, offered assistance, and made sure all requirements were satisfied, attended management's weekly PM status meetings, provided updates on the progress of each assigned SR, and informed them about any technological problems.
  • Achievements
  • Documented a PWGSC decommissioning process with a step/step guide, monitoring and performing the procedure for accuracy, inconsistencies, and points of failure, ensuring the technical accuracy of the documentation.
  • Excellent Team Management skills, client relationship skills, written and verbal, and multi-tasking
  • Ensured Stakeholders were kept up to date on the progress of the project
  • Ensure Management was kept up to date on the project status of not meeting a timeline
  • Justify alternate plans with a Business Case
  • Performed tasks as supporting project documentation
  • Managed activities of an engineering team using individuals’ strengths and weaknesses
  • Produce and edit various communication deliverables and monthly status reports as needed
  • Monitored project tracking for early warning signs/risks that can become issues or roadblocks
  • Developed and documented a guide for a decommissioning process
  • Monitored and processed service management systems such as Info/Man and responded to Incident Reports (IRs), Requests for Changes (RFCs), Problem Reports (PRs), and Solution Requests (SRs) within defined SLAs
  • Performed general office support and administrative tasks as requested with Microsoft Office Products, Outlook, Word, Excel, PowerPoint, and SharePoint, and
  • Analyze and evaluate a solution design, make alternative suggestions based on impact and cost/benefit considerations.

Project Coordinator

PWGSC
10.2009 - 10.2014
  • As a Project Coordinator for PWGSC Evergreen Project, the scope was to migrate PWGSC legacy environment servers (Applications, Web, and DB) from a flat network to a three-tier network, In the role of the coordinator, I reviewed the project plan and ensured all tasks were completed, deadlines met and deliverables to client was transfer in a timely efficient manner, Organized meetings, ensuring availability of key attendees, and appropriate room/technology with PM, SDM's and clients to build and maintain positive, constructive partnering relationships and have a deep understanding of their work environment, strategic goals, and data systems for migration, Provided support for report writing and problem-solving ensuring reporting systems provide appropriate business intelligence by analyzing reporting requirements and providing recommendations, Maintained project schedules and dependencies of upcoming key milestones and distributed to team, updated revisions, and helped identify and escalate conflicts and roadblocks, Maintained and archive all documents and status reports in the program repository - In general responsible for the administration tasks of the project
  • Achievements:
  • Engineered and documented a Physical 2 Virtual (P2V) deployment, produced a step-by-step guide, and verified the technical accuracy of the document by looking for errors and points of failure in the process carried out by other engineers. This document was often used by engineers to aid with the process.
  • Supported the Project Manager in the effective management of projects, monitoring, and supporting project documentation
  • Provided administrative and technical support of a clerical nature as needed to a project team
  • Produce and edit various communication deliverables and a monthly status report
  • Prepare training materials as said in the above achievements
  • Engaged with relevant stakeholders to keep them updated as directed by the Project Manager
  • Monitored and escalated early warning signs and deviations from the plan to the Project Manager
  • Managed activities of the team
  • Monitoring the project plan to ensure timelines were met and/or escalated
  • Planned and arranged team meetings
  • Planned and arranged meetings with stakeholders
  • Provided coordination support using MS Products such as Word, Outlook, Excel, PowerPoint, and SharePoint
  • Produce and edit various communication deliverables and monthly status reports as needed
  • Refined a detailed guide for engineers to perform physical to virtual deployment
  • Communicated in technical discussions with clients to understand and address their questions and concerns, and when needed, fault-found issues and corrected them in a VMware, Windows, and Linux environment.
  • Reversed engineering of applications/websites previously deployed and documented the findings
  • Investigated application and server dependencies in a Windows environment, documented the findings
  • Analyzed the impact of moving services to a new network, engineered and deployed standard solutions
  • Engaged in addressing network-related migration issues to enhance understanding of the PWGSC networking migration, and when needed, communicated with other engineers to fault-find DNS, IP, and Firewall issues until they were resolved.
  • Provided migration support to clients during their application migration testing, responded to and resolved issues in a VMware, Windows, and Linux environment.
  • Impressive knowledge of SSC/PWGSC Service Management policies and procedures and Operations Change Management, Info/Man, MRIS, Deployment checklist, Transition documents
  • Configured and deployed Virtual Servers using ESX VSphere, including Windows, Linux, IIS, FTP client, plus Physical-to-Virtual (P2V) migrations
  • Exceptional knowledge of PWGC's Enterprise Networking architecture, and
  • Knowledgeable and experienced in a Midrange environment, aiding clients with Linux OS issues and helping clients with Windows OS issues.

Project Coordinator

PWGSC
10.2009 - 10.2014
  • As a Project Coordinator for PWGSC Evergreen Project, the scope was to migrate PWGSC legacy environment servers (Applications, Web, and DB) from a flat network to a three-tier network, In the role of the coordinator, I reviewed the project plan and ensured all tasks were completed, deadlines met and deliverables to client was transfer in a timely efficient manner, Organized meetings, ensuring availability of key attendees, and appropriate room/technology with PM, SDM’s and clients to build and maintain positive, constructive partnering relationships and have a deep understanding of their work environment, strategic goals, and data systems for migration, Provided support for report writing and problem-solving ensuring reporting systems provide appropriate business intelligence by analyzing reporting requirements and providing recommendations, Maintained project schedules and dependencies of upcoming key milestones and distributed to team, updated revisions, and helped identify and escalate conflicts and roadblocks, Maintained and archive all documents and status reports in the program repository - In general responsible for the administration tasks of the project
  • Achievements:
  • Engineered and documented a Physical 2 Virtual (P2V) deployment, produced a step-by-step guide, and verified the technical accuracy of the document by looking for errors and points of failure in the process carried out by other engineers. This document was often used by engineers to aid with the process.
  • Supported the Project Manager in the effective management of projects, monitoring, and supporting project documentation
  • Provided administrative and technical support of a clerical nature as needed to a project team
  • Produce and edit various communication deliverables and a monthly status report
  • Prepare training materials as said in the above achievements
  • Engaged with relevant stakeholders to keep them updated as directed by the Project Manager
  • Monitored and escalated early warning signs and deviations from the plan to the Project Manager
  • Managed activities of the team
  • Monitoring the project plan to ensure timelines were met and/or escalated
  • Planned and arranged team meetings
  • Planned and arranged meetings with stakeholders
  • Provided coordination support using MS Products such as Word, Outlook, Excel, PowerPoint, and SharePoint
  • Produce and edit various communication deliverables and monthly status reports as needed
  • Refined a detailed guide for engineers to perform physical to virtual deployment
  • Communicated in technical discussions with clients to understand and address their questions and concerns, and when needed, fault-found issues and corrected them in a VMware, Windows, and Linux environment.
  • Reversed engineering of applications/websites previously deployed and documented the findings
  • Investigated application and server dependencies in a Windows environment, documented the findings
  • Analyzed the impact of moving services to a new network, engineered and deployed standard solutions
  • Engaged in addressing network-related migration issues to enhance understanding of the PWGSC networking migration, and when needed, communicated with other engineers to fault-find DNS, IP, and Firewall issues until they were resolved.
  • Provided migration support to clients during their application migration testing, responded to and resolved issues in a VMware, Windows, and Linux environment.
  • Impressive knowledge of SSC/PWGSC Service Management policies and procedures and Operations Change Management, Info/Man, MRIS, Deployment checklist, Transition documents
  • Configured and deployed Virtual Servers using ESX VSphere, including Windows, Linux, IIS, FTP client, plus Physical-to-Virtual (P2V) migrations
  • Exceptional knowledge of PWGC’s Enterprise Networking architecture, and
  • Knowledgeable and experienced in a Midrange environment, aiding clients with Linux OS issues and helping clients with Windows OS issues.

Director Land Command Support Project Management Network System Administrator

ADGA Group / Land Software Engineering Centre
05.2008 - 05.2009
  • Responsible for the upkeep, configuration, and reliable operation of computer systems As the system administrator I ensured that the uptime, performance, resources, and security of the computers I managed met the needs of the users, without exceeding the budget, To meet these needs, I acquired, install, and upgraded computer components and software provide routine automation maintain security policies troubleshoot trained and/or supervised staff and offered technical support for projects
  • Monitored the operations of network systems, including Dell, HP/Compaq, and SAN Servers
  • Analyzed network systems and potential points of failure
  • Configured and engineered Network Architecture, Active Directory Domain, ESX VMware, Linux, and Windows servers
  • Installed and configured system hardware, software, including Windows Server Enterprise 2003, Windows XP, Linux, ESX 3,5 Server VMware, DNS, DHCP, IIS, FTP, and third-party software, and when required, troubleshoot these issues until resolved.
  • Performed troubleshooting and resolved critical network connectivity problems TCP/IP, DNS, Firewall, VLA, VPN
  • Installed and configured SAN to share storage with ESX VMware servers, Windows Servers, and Linux Servers
  • Managed, analyzed, and resolved complex system performance on Cisco Switches and Routers, including VLAN, VPN, and Firewalls
  • Performed upgrades and testing for VMware ESX 3,5 Infrastructure, customizing the configuration and migrating an older version of VMware over to the new platform.
  • Provided technical documentation on operational procedures for network infrastructure and design
  • Provided support and resolved issues for clients using remote connectivity inside the NCR and outside
  • Provided advice on the operations and functionality of various applications and systems to PM, and
  • Researched and recommended the purchase of computer and network hardware/software products.

Director Land Command Support Project Management Network System Administrator

ADGA Group / Land Software Engineering Centre
05.2008 - 05.2009
  • Responsible for the upkeep, configuration, and reliable operation of computer systems As the system administrator I ensured that the uptime, performance, resources, and security of the computers I managed met the needs of the users, without exceeding the budget, To meet these needs, I acquired, install, and upgraded computer components and software provide routine automation maintain security policies troubleshoot trained and/or supervised staff and offered technical support for projects
  • Monitored the operations of network systems, including Dell, HP/Compaq, and SAN Servers
  • Analyzed network systems and potential points of failure
  • Configured and engineered Network Architecture, Active Directory Domain, ESX VMware, Linux, and Windows servers
  • Installed and configured system hardware, software, including Windows Server Enterprise 2003, Windows XP, Linux, ESX 3,5 Server VMware, DNS, DHCP, IIS, FTP, and third-party software, and when required, troubleshoot these issues until resolved.
  • Performed troubleshooting and resolved critical network connectivity problems TCP/IP, DNS, Firewall, VLA, VPN
  • Installed and configured SAN to share storage with ESX VMware servers, Windows Servers, and Linux Servers
  • Managed, analyzed, and resolved complex system performance on Cisco Switches and Routers, including VLAN, VPN, and Firewalls
  • Performed upgrades and testing for VMware ESX 3,5 Infrastructure, customizing the configuration and migrating an older version of VMware over to the new platform.
  • Provided technical documentation on operational procedures for network infrastructure and design
  • Provided support and resolved issues for clients using remote connectivity inside the NCR and outside
  • Provided advice on the operations and functionality of various applications and systems to PM, and
  • Researched and recommended the purchase of computer and network hardware/software products.

Personal Computer Maintenance / Computer System and Networking Architecture Information Technician Instructor

Calian Business Technologies (Kanata, ON) / Canadian Forces School Communications Electronics
10.2006 - 05.2008
  • Performed instructor duties for Personal Computer Maintenance CompTIA A+ equivalent and Computer System Networking Architecture, including TCP/IP, DNS, and VLAN.
  • Supported and trained students in a variety of educational technologies, including routers, switches, media, computer maintenance, network security, and the Windows operating system, and when needed, resolved issues.
  • Assessed individual/group training needs
  • Planned, prepared, and researched lessons
  • Developing and delivering programs of learning activities
  • Prepared teaching materials
  • Spend contact time with students on an individual or group basis
  • Checking and assessing students' work and giving feedback
  • Maintaining and upgrading computer software and hardware
  • Kept personal IT skills and knowledge up to date
  • Used the PowerPoint learning management system
  • Prepare labs and classrooms for training, installing, and configuring Windows OS, including imaging software
  • Maintained internal classroom server/networks, and
  • Created course schedule.

Personal Computer Maintenance / Computer System and Networking Architecture Information Technician Instructor

Calian Business Technologies (Kanata, ON) / Canadian Forces School Communications Electronics
10.2006 - 05.2008
  • Performed instructor duties for Personal Computer Maintenance CompTIA A+ equivalent and Computer System Networking Architecture, including TCP/IP, DNS, and VLAN.
  • Supported and trained students in a variety of educational technologies, including routers, switches, media, computer maintenance, network security, and the Windows operating system, and when needed, resolved issues.
  • Assessed individual/group training needs
  • Planned, prepared, and researched lessons
  • Developing and delivering programs of learning activities
  • Prepared teaching materials
  • Spend contact time with students on an individual or group basis
  • Checking and assessing students' work and giving feedback
  • Maintaining and upgrading computer software and hardware
  • Kept personal IT skills and knowledge up to date
  • Used the PowerPoint learning management system
  • Prepare labs and classrooms for training, installing, and configuring Windows OS, including imaging software
  • Maintained internal classroom server/networks, and
  • Created course schedule.

Configuration of Augmentative Communication Devices Computer Technician

Hotel Dieu Hospital – Child Development Centre
08.2005 - 09.2006
  • Configured Augmentative Communication Devices for children with Learning Disabilities (LD)
  • Performed installation and support of special software packages for the (LD) client
  • Visited home/school providing technical support and ability to students, teachers, and parents
  • Provided technical ability to the Augmentation Team at weekly meetings
  • Attended conferences on Assistive Technology Software and Devices
  • Consulted with vendors on purchases and procurement
  • Kept a record of all technical equipment in the clinic
  • Supporting and generating the records for repairs of computers and devices
  • Researched technical information through web resources, technical catalogs, and magazines for Clinic Therapist and Supervisor
  • Established and supported an exceptional client relationship, which was vital to the clinic, and
  • Installed and configured Windows OS, and when needed, resolved issues for clients.

Configuration of Augmentative Communication Devices Computer Technician

Hotel Dieu Hospital – Child Development Centre
08.2005 - 09.2006
  • Configured Augmentative Communication Devices for children with Learning Disabilities (LD)
  • Performed installation and support of special software packages for the (LD) client
  • Visited home/school providing technical support and ability to students, teachers, and parents
  • Provided technical ability to the Augmentation Team at weekly meetings
  • Attended conferences on Assistive Technology Software and Devices
  • Consulted with vendors on purchases and procurement
  • Kept a record of all technical equipment in the clinic
  • Supporting and generating the records for repairs of computers and devices
  • Researched technical information through web resources, technical catalogs, and magazines for Clinic Therapist and Supervisor
  • Established and supported an exceptional client relationship, which was vital to the clinic, and
  • Installed and configured Windows OS, and when needed, resolved issues for clients.

Security and Integrity of the Intelligence Mainframe Computer Computer Operator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 06.2002
  • Worked in a Computer Operator Mainframe environment
  • Ensured the security and operational integrity of the Director General of Intelligence's Mainframe Computer
  • Reviewed and fulfilled special requests weekly, including backing up and restoring files, creating and re-spooling reports, and fulfilling one-time job requests.

Security and Integrity of the Intelligence Mainframe Computer Computer Operator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 06.2002
  • Worked in a Computer Operator Mainframe environment
  • Ensured the security and operational integrity of the Director General of Intelligence's Mainframe Computer
  • Reviewed and fulfilled special requests weekly, including backing up and restoring files, creating and re-spooling reports, and fulfilling one-time job requests.

Windows NT 4 Networks Network Administrator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 02.2002
  • Aided in planning and implementing a T1 connectivity for the Wide Area Network (WAN) for the special investigation unit of the Military Police
  • Traveled to various Military Police units across Canada to complete a Windows Server/Workstations upgrade
  • Received a letter of appreciation from the Commander of the unit for the above task
  • Monitored and analyzed networking systems, and where needed, provided guidance and suggestions on fixes.
  • Initiated a fault-tolerant procedure to effectively resolve future failures on a Windows NT Platform
  • Designed and implemented a replication of a Windows NT Enterprise Server for a growing Network
  • Installed application software and configured and administered a Microsoft Exchange Server, which included supporting all technical/application troubleshooting
  • Diagnosed network circuits, network connectivity, and protocols TCP/IP using network monitoring tools
  • Resolved issues with Windows OS, Equipment faults, Network connectivity, Custom Application Software, Custom Intranet Portal, User-Accounts, Laptops and Printers
  • Finding and providing a solution for any security-related infractions that would affect the safeguard of information of the Director General of Intelligence (DG INT) networks, this was of a peak concern, considering the various levels of Multi-National Communities working in the area.
  • Performed installation and configuration of hubs/bridges/switches/routers
  • Documented network architecture that would provide new resources to have a transparent transition
  • Responsible for the training of new personnel to the unit, as well as contractors, and
  • Aided and supported clients on an ongoing basis.

Windows NT 4 Networks Network Administrator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 02.2002
  • Aided in planning and implementing a T1 connectivity for the Wide Area Network (WAN) for the special investigation unit of the Military Police
  • Traveled to various Military Police units across Canada to complete a Windows Server/Workstations upgrade
  • Received a letter of appreciation from the Commander of the unit for the above task
  • Monitored and analyzed networking systems, and where needed, provided guidance and suggestions on fixes.
  • Initiated a fault-tolerant procedure to effectively resolve future failures on a Windows NT Platform
  • Designed and implemented a replication of a Windows NT Enterprise Server for a growing Network
  • Installed application software and configured and administered a Microsoft Exchange Server, which included supporting all technical/application troubleshooting
  • Diagnosed network circuits, network connectivity, and protocols TCP/IP using network monitoring tools
  • Resolved issues with Windows OS, Equipment faults, Network connectivity, Custom Application Software, Custom Intranet Portal, User-Accounts, Laptops and Printers
  • Finding and providing a solution for any security-related infractions that would affect the safeguard of information of the Director General of Intelligence (DG INT) networks, this was of a peak concern, considering the various levels of Multi-National Communities working in the area.
  • Performed installation and configuration of hubs/bridges/switches/routers
  • Documented network architecture that would provide new resources to have a transparent transition
  • Responsible for the training of new personnel to the unit, as well as contractors, and
  • Aided and supported clients on an ongoing basis.

Education

Not Provided -

Not Provided

Skills

  • Project coordination
  • Financial reporting
  • Project financials
  • Collaborative teamwork
  • Strategic time management
  • Clear and concise communication
  • Progress monitoring for projects
  • Effective relationship management
  • Customer service expertise
  • Strategic issue analysis
  • Prioritization of tasks
  • Clear stakeholder messaging
  • Mentoring team members
  • Client communication skills
  • Project deliverable tracking
  • Document organization
  • Statistical analysis
  • Team collaboration
  • Cost monitoring
  • Supply chain coordination
  • Supply chain procurement
  • Interdepartmental cooperation

Accomplishments

    Projects;

    ESDC Network Modernization Project valued initially at $280 Million

    ESDC Canada 1-800 Project valued at $8 Million

Languages

English

Certification

Not Provided

Timeline

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
03.2019 - 06.2025

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
03.2019 - Current

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
01.2018 - 03.2019

IT Project Coordinator/Scheduler

Shared Services Canada (SSC)
01.2018 - 03.2019

Project Coordinator

Shared Services Canada (SSC)
05.2017 - 12.2017

Project Coordinator

Shared Services Canada (SSC)
05.2017 - 12.2017

Engagement Officer

Shared Services Canada (SSC)
01.2017 - 03.2017

Engagement Officer

Shared Services Canada (SSC)
01.2017 - 03.2017

Workload Migration Manager

Shared Services Canada (SSC)
10.2015 - 04.2016

Workload Migration Manager

Shared Services Canada (SSC)
10.2015 - 04.2016

Project Coordinator

CGI
04.2015 - 12.2016

Project Coordinator

CGI
04.2015 - 12.2016

Project Manager

Shared Services Canada (SSC)
10.2014 - 09.2015

Project Manager

Shared Services Canada (SSC)
10.2014 - 09.2015

Project Coordinator

PWGSC
10.2009 - 10.2014

Project Coordinator

PWGSC
10.2009 - 10.2014

Director Land Command Support Project Management Network System Administrator

ADGA Group / Land Software Engineering Centre
05.2008 - 05.2009

Director Land Command Support Project Management Network System Administrator

ADGA Group / Land Software Engineering Centre
05.2008 - 05.2009

Personal Computer Maintenance / Computer System and Networking Architecture Information Technician Instructor

Calian Business Technologies (Kanata, ON) / Canadian Forces School Communications Electronics
10.2006 - 05.2008

Personal Computer Maintenance / Computer System and Networking Architecture Information Technician Instructor

Calian Business Technologies (Kanata, ON) / Canadian Forces School Communications Electronics
10.2006 - 05.2008

Configuration of Augmentative Communication Devices Computer Technician

Hotel Dieu Hospital – Child Development Centre
08.2005 - 09.2006

Configuration of Augmentative Communication Devices Computer Technician

Hotel Dieu Hospital – Child Development Centre
08.2005 - 09.2006

Security and Integrity of the Intelligence Mainframe Computer Computer Operator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 06.2002

Security and Integrity of the Intelligence Mainframe Computer Computer Operator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 06.2002

Windows NT 4 Networks Network Administrator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 02.2002

Windows NT 4 Networks Network Administrator

Department of National Defence (DND) – 76 Communications Group
01.1999 - 02.2002

Not Provided -

Not Provided

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