Amanda Windle
Nanaimo,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
DISNEY TRAVEL CONSULTANT
MAIN STREET VACATIONS
12.2023 - Current
- Provided customers with detailed information about travel destinations and packages.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Provided excellent customer service, and responded to requests and questions in a timely manner.
- Updated traveler profiles with current information for optimal record-keeping.
DIRECTOR OF OPERATIONS & CLIENT SERVICES
ISLAND DEAF & HARD OF HEARING CENTRE
02.2020 - Current
- Manage the office schedules and calendars for both the Audiology Clinic and IDHHC team.
- Collaboratively create processes for the Hearing Health Services department and the agency as a whole.
- Handle registration and completion of third-party billings, invoicing, and coding.
- Participate in the hiring, orientation, and training of new employees.
- Manage and oversee the administrative team.
- Effectively adapt to unforeseen client or staff needs in the office's fast-paced environment.
- Coordinate the program schedule and delivery of events, workshops, and courses offered, as well as our monthly newsletters, emails, and biannual magazines.
- Provide educational presentations to external groups and organizations.
- Provide statistical data and reports to team members as needed.
- Research, recommend, and educate clients on available assistive technology.
- Support the Hearing Health Service team with intake, assessments, and various forms of client support.
PATIENT COORDINATOR & BILLING CLERK
MCNEILL AUDIOLOGY
11.2013 - 10.2019
- Effectively handled incoming calls and inquiries while collecting and documenting necessary information to assess and support client needs.
- Created and maintained organized appointment schedules, files, and records.
- Received payments, prepared deposits, and managed all third-party billings for multiple offices.
- Trained new employees in the policies and procedures of the clinic.
- Troubleshooting and minor repairs of hearing aids and accessories.
EARLY CHILDHOOD EDUCATOR
BRIGHT BEGINNINGS
02.1999 - 06.2013
COMMUNITY SUPPORT WORKER
COMMUNITY LIVING
01.2005 - 06.2011
Education
AMERICAN SIGN LANGUAGE BEGINNER II -
01.2020
AMERICA SIGN LANGUAGE BEGINNER I -
01.2019
SEAC/CSW -
VANCOUVER ISLAND UNIVERSITY
01.2008
EARLY CHILDHOOD EDUCATION -
VANCOUVER ISLAND UNIVERSITY
01.2000
Skills
- Solid understanding of office processes, programs, and equipment
- Strong communication skills in person, in writing, and by telephone
- Ability to prioritize, organize, and complete tasks
- Professional and composed communication
- Work well independently and in collaboration with others
- Excellent organization and time management
Timeline
DISNEY TRAVEL CONSULTANT
MAIN STREET VACATIONS
12.2023 - Current
DIRECTOR OF OPERATIONS & CLIENT SERVICES
ISLAND DEAF & HARD OF HEARING CENTRE
02.2020 - Current
PATIENT COORDINATOR & BILLING CLERK
MCNEILL AUDIOLOGY
11.2013 - 10.2019
COMMUNITY SUPPORT WORKER
COMMUNITY LIVING
01.2005 - 06.2011
EARLY CHILDHOOD EDUCATOR
BRIGHT BEGINNINGS
02.1999 - 06.2013
AMERICAN SIGN LANGUAGE BEGINNER II -
AMERICA SIGN LANGUAGE BEGINNER I -
SEAC/CSW -
VANCOUVER ISLAND UNIVERSITY
EARLY CHILDHOOD EDUCATION -
VANCOUVER ISLAND UNIVERSITY
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