Amanda Willis
Saskatoon,SK
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Service Advisor
Dodge City Auto
09.2012 - 01.2014
- Resolved service issues promptly, maintaining positive customer relationships.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Accountant/bookkeeping
SMP
03.2008 - 09.2012
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms to meet needs of customers.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
- Used accounting software to issue tax returns and prepare consolidated reports.
Front End Supervisor
Smittys Family Dining
07.2003 - 03.2006
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
Education
Accounting - Accounting
Cdi College
Saskatoon, SK05.2008
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Team player mentality
- Handling customer complaints
- Price quoting
- Workflow management
- Documentation and reporting
- Team collaboration
- Quality control
- Data entry
- Understanding customer needs
- Calm and professional under pressure
- Microsoft office
- Transaction processing
Languages
English
Full Professional
Timeline
Service Advisor
Dodge City Auto
09.2012 - 01.2014
Accountant/bookkeeping
SMP
03.2008 - 09.2012
Front End Supervisor
Smittys Family Dining
07.2003 - 03.2006
Accounting - Accounting
Cdi College
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