Amanda Williamson
St. John's,Newfoundland
Summary
Customer service technician with extensive experience at Alroica, specializing in critical thinking and troubleshooting. Proven ability to resolve complex issues and improve customer satisfaction. Expertise in telecommunications equipment installation and employee training, promoting team collaboration for operational excellence in high-pressure settings.
Overview
10
10
years of professional experience
Work History
Customer service technician
Alroica
Montreal, Canada
2022.01 - Current
- Addressed and solved customer problems effectively
- Resolved customer order issues and provided information on deliveries
- Managed incoming customer calls to provide assistance
- Supported agents through chat assistance on Teams
- Managed backend operations while addressing customer inquiries
- Adapted to a dynamic and fast-paced setting
Structured cable puller Technician
Sdn/secur-icare
Borssard, Canada
2018.01 - 2020.07
- Passed data cables to ensure reliable network performance
- Resolved data issues to maintain system functionality and minimize downtime
- Addressed and corrected system errors
- Installed telecommunication cabinets to support client connectivity needs
- Installed all computer equipment for clients
- Working in a fast paced environment
Cashier/Cook/ crew trainer
Mc Donalds
Montreal, Canada
2015.12 - 2018.01
- Prepared food and distributed orders efficiently during peak hours.
- Trained new team members on company policies and procedures.
- Organized work environment to promote safety and streamline operations.
- Cleaned cookware machines to maintain performance standards.
Education
DEP - Installation and repair of telecommunication equipment
Pearson Electro-technology Centre
Lachine, QC04.2015
DEP - Digital layout and printing
Rosemount Technology Center
01.2008
High school leaving certificate - Completed secondary 5 level
St. Laurent Adult Education Center
Skills
- Client management
- Troubleshooting
- Telecommunications equipment
- Network installation
- Equipment installation
- Product knowledge
- Time management
- Team collaboration
- Critical thinking
- Employee training
Preferred Name
Ashton
Languages
English
Native/ Bilingual
French
Professional
Timeline
Customer service technician
Alroica
2022.01 - Current
Structured cable puller Technician
Sdn/secur-icare
2018.01 - 2020.07
Cashier/Cook/ crew trainer
Mc Donalds
2015.12 - 2018.01
DEP - Installation and repair of telecommunication equipment
Pearson Electro-technology Centre
DEP - Digital layout and printing
Rosemount Technology Center
High school leaving certificate - Completed secondary 5 level
St. Laurent Adult Education Center