Amanda Willey
St. Albert,Alberta
Summary
As a highly experienced Director of Rooms, I have over 10 years of experience in the hospitality industry. My expertise lies in managing and overseeing all aspects of the rooms division, ensuring exceptional guest experience and maximizing revenue. I have consistently achieved and exceeded targets for occupancy rate, average daily rate, and revenue per available room. My best qualities include strong leadership skills, excellent communication, and a keen eye for detail. I am also well-versed in budgeting, forecasting, and cost control strategies. With my proven track record of success and dedication to delivering top-notch services, I am confident in my ability to drive growth and elevate the guest experience as Director of Rooms.
Overview
7
7
years of professional experience
Work History
Storage Specialist
Mini Mall Storage Properties, St. Albert, AB
09.2024 - 07.2024
- Sales and service
- Customer service
- Managing unit inventory
- Processing rentals, handling delinquent accounts
- Daily financial reconciliations
- Auction process
- Upkeep of property
Director of Rooms
Crescent Hotels, Cold Lake
01.2021 - 04.2024
- As the Director of Rooms at Crescent Hotels, I oversaw all aspects of guest services and operations within the hotel's rooms division. My responsibilities included managing a team of front desk staff, housekeeping personnel, and concierge services to ensure exceptional guest experiences. In addition, I collaborated with other department heads to enhance overall hotel operations and profitability.
- Implemented new training program for front desk staff
- Achieved 98% satisfaction rate on guest reviews
- Increased revenue by 15% through upselling and cross-selling strategies
- Developed and maintained relationships with vendors and suppliers
Executive Housekeeper
Hotel Dene, Cold Lake
09.2020 - 01.2024
- As the Executive Housekeeper at Hotel Dene, I was responsible for overseeing all housekeeping operations and ensuring the highest level of cleanliness and comfort for guests. I successfully managed a team of housekeeping staff, implemented efficient cleaning processes, and maintained inventory levels.
- Managed housekeeping team
- Implemented efficient cleaning processes
- Maintained inventory levels
- Ensured high level of cleanliness
Housekeeping Manager/Maintenance Manager
Seasons Retirement, Olds Alberta
11.2017 - 01.2020
- Performed daily cleaning of common areas and individual units
- Conducted minor repairs and coordinated with contractors for larger issues
- Assisted elderly residents with mobility and home tasks
- Managed supply orders and maintenance logs
- Deep cleaning and sanitation
- Basic plumbing and electrical repairs
- Lawn and exterior upkeep
- Resident assistance and communication
- Inventory and supply management
Education
Health Care Aide -
College of the North
Flin Flon, MB01.2004
Skills
- Public Relations
- Leadership
- Communication
- Decision Making
- Risk Management
- Time Management
- Problem Solving
- Project Management
- Team Building
- Budgeting
- Presentation Skills
- Organizational Development
- Strategic Planning
Timeline
Storage Specialist
Mini Mall Storage Properties, St. Albert, AB
09.2024 - 07.2024
Director of Rooms
Crescent Hotels, Cold Lake
01.2021 - 04.2024
Executive Housekeeper
Hotel Dene, Cold Lake
09.2020 - 01.2024
Housekeeping Manager/Maintenance Manager
Seasons Retirement, Olds Alberta
11.2017 - 01.2020
Health Care Aide -
College of the North