Summary
Overview
Work History
Education
Skills
Timeline
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Amanda White

Amanda White

Summary

  • I have extensive experience in retail operations, notably at Rexall Drugstore, where I worked hard to enhance customer satisfaction and loyalty.
  • Skilled in leadership development and customer service management, .
  • My approach combines creativity with strategic oversight, driving significant improvements in operational performance.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Keyholder / Cosmetician

Rexall Drugstore
10.2000 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
  • Prepared bank deposits, and kept daily processes running smoothly.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Helped implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Developed loyal clientele by building rapport, addressing concerns, and tailoring services to meet individual needs.
  • Tracked daily sales performance against established goals, identifying areas requiring improvement or potential opportunities for growth within the department.
  • Delivered exceptional customer service by actively listening to client needs and finding solutions that met their unique requirements.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Fully trained to open and close the postal outlet, and maintain daily operations.

Co-Manager

Olde Muskoka Bingo
01.1999 - 09.2000
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall hall performance.

Supervisor

Biway
07.1995 - 09.1998
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Cosmetology / Esthetics

Stratford Career Institute
Online
04.2010

Cosmetology Studies

Canadian Cosmetics Careers Association
Online
09.2008

High School Diploma -

BMLSS
Bracebridge, ON
06.1992

Skills

  • Leadership Development
  • Retail Operations
  • Task Delegation
  • Customer Service Management
  • Training and mentoring
  • Merchandising operations
  • Creativity and Originality
  • Delegation and Supervision

Timeline

Keyholder / Cosmetician

Rexall Drugstore
10.2000 - Current

Co-Manager

Olde Muskoka Bingo
01.1999 - 09.2000

Supervisor

Biway
07.1995 - 09.1998

Cosmetology / Esthetics

Stratford Career Institute

Cosmetology Studies

Canadian Cosmetics Careers Association

High School Diploma -

BMLSS

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Amanda White