Amanda Welling Mannaert
Capistrano Beach
Summary
Organized individual bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in customer service and ability to quickly learn new processes. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in most environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate Cashier
Rainbow Sandals
12.2021 - 01.2024
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Operated POS terminals and cash drawer balancing.
- Completing daily RMA's (return merchandise authorization.
Professional Dog Bather/customer service
Bow Wow Beautiful Pet Spa
11.2019 - 03.2020
- Open and close shop daily and always make sure shop was detailed and presentable
- Lifted animals weighing as much as 100 pounds onto waist-high tables
- Shampooed, trimmed, and groomed animals' coats for optimal health and appearance
- Identified ear infections, skin conditions, tooth decay, and other health issues for pet owners to seek veterinarian attention
- Restrained agile, strong, and active animals to prevent harm to animals or staff
- Clipped animal's nails, cleaned teeth, and checked ears to deliver comprehensive service
- Kept kennels, crates, and tools clean for optimal animal health
- Organized smooth schedules with up to 10 grooming appointments per day.
Receptionist
Laguna Beach Animal Hospital
12.2018 - 03.2019
- Managed medical records, charts, and reports for pets
- Handled all face-to-face guest interactions and telephone calls for busy veterinary practice
- Educated clients on general animal husbandry and non-medical pet care such as heartworm, flea, and tic prevntion
- Maintained clean and neat reception area for benefit of clients and animals
- Answered telephones, distributed mail and faxes, and prepared patient files
- Scheduled patient appointments
- Obtained insurance verifications, pre-authorizations, and pre-determinations
- Prepared for next day's patients by pulling charts and making confirmation calls
- Greeted patients and families
- Answered incoming calls and forwarded calls to appropriate destinations
- Advised patient of preparations required for scheduled procedures
- Send out invoices to collect payments on aged accounts and followed up before referring to collections
- Issued intake and new patient forms, office policies, and legally-required documents
- Scanned and filed patient information into medical records
- Balanced drawers and managed petty cash usage
- Entered, verified, and updated patient information into systems
- Scheduled patient exams around availability of physician
- Reviewed and correctly recorded receipts of patient payments
- Processed requests for records from outside sources
- Welcomed patients, pharmaceutical reps, and other visitors to doctor's office.
Professional Dog Bather
Seashore pet spa
02.2018 - 07.2018
- Worked closely with team members to deliver project deadlines
- Opened and made sure the shop was presentable and Ready to go
- Check in/out customers Clean Make sure the animals are always safe and having a great experience
- Bathe/dry multiple dogs a day Able to clip nails, shave paw pads, sanitary, clean ears, trim faces, feet
- (Certain profile trims), Improved customer satisfaction by finding creative solutions to problems
- Answered calls to answer customer questions
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Groomer's Assistant/Dog Bather
VIP Pet Spa
07.2017 - 02.2018
- Clipped animal's nails, cleaned teeth, and checked ears to deliver comprehensive service.make sure all the groomers needs are met for prepping each one of their dog grooms
- Split all the bath dogs with another bather
- Duties including nail clipping's, sanitary cleaning, ears cleaned and hair plucked, full brush outs and light trimmings
- Kept kennels, crates, and tools clean for optimal animal health
- Shampooed, trimmed, and groomed animals' coats for optimal health and appearance
- Groomed and washed animals, including brushing and trimming coats, cutting nails and keeping ears clean
- Restocked supplies throughout facility to keep team ready for animal needs
- Close each shift and make sure the bathing and drying room where disinfected and ready for the next shift.
Professional Dog Bather
Bow Wow Beautiful Pet Spa
11.2015 - 05.2017
- Worked closely with team members to deliver project deadlines
- Opened and made sure the shop was presentable and Ready to go
- Check in/out customers Clean Make sure the animals are always safe and having a great experience
- Bathe/dry multiple dogs a day Able to clip nails, shave paw pads, sanitary, clean ears, trim faces, feet
- (Certain profile trims), Improved customer satisfaction by finding creative solutions to problems
- Answered calls to answer customer questions
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Doheny Village Car Wash
08.2012 - 02.2016
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Greeted all customers and provided prompt and friendly service
- Collaborated with co-workers to complete various tasks to customer satisfaction
- Improved the performance of individual team members by motivating and training each new cashier position
- Made sure the inside of the car wash was always clean and presentable
- Answered phone calls and customer questions
- Returned non-purchased products to shelves and performed general merchandising functions
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
Barista/Cashier
Kaylani Coffee
08.2011 - 12.2011
- Made and served specialty coffee and tea beverages
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Spoke to and interacted with new and regular customers.Jun 2011 Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils
- Prepared sandwiches and baked goods, ground and blended coffee beans, brewed coffee and tea, and served items to customers
- Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments
- Maintained clean and orderly dining spaces to provide positive appeal to customers
- Processed cash register transactions by inputting product costs and giving back change
- Adhered to all cash handling policies and procedures
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Sales Floor Associate Cashier
Children's Orchard
12.2009 - 05.2010
- Interacted with customers, providing information and top-notch customer service
- Helped maintain clean, orderly work environment
- Handled cash and credit transactions expertly, giving correct change and processing orders
- Escorted customers to appropriate merchandise
- Cultivated pleasant and cooperative work environment for cashiers
- Stayed on top of policy changes and promotions to better serve customers with current information.
Education
High School Diploma -
San Clemente High School
San Clemente, CASaddleback College
Mission Viejo, CASkills
- Prioritization
- Problem-solving
- Insurance verifications
- Telephone management
- Client relations
- Appointment setting
- Schedule coordination
- Cash handling
- Customer service excellence
- Merchandise restocking
- Scanner operations
- Cashier training
- Manage schedules
- Multitasking
- Pet grooming/bathing
- Reception desk management
- File management
- Multi-line telephone operation
- Return merchandise authorization
- Retail Stock Management
- Credit Card Processing
- Returns Processing
- POS Terminal Operation
- Cash Handling Accuracy
- Time management
- Multitasking abilities
- Decision making
- Effective communication
- Store Opening and Closing
Timeline
Retail Sales Associate Cashier
Rainbow Sandals
12.2021 - 01.2024
Professional Dog Bather/customer service
Bow Wow Beautiful Pet Spa
11.2019 - 03.2020
Receptionist
Laguna Beach Animal Hospital
12.2018 - 03.2019
Professional Dog Bather
Seashore pet spa
02.2018 - 07.2018
Groomer's Assistant/Dog Bather
VIP Pet Spa
07.2017 - 02.2018
Professional Dog Bather
Bow Wow Beautiful Pet Spa
11.2015 - 05.2017
Cashier
Doheny Village Car Wash
08.2012 - 02.2016
Barista/Cashier
Kaylani Coffee
08.2011 - 12.2011
Sales Floor Associate Cashier
Children's Orchard
12.2009 - 05.2010
High School Diploma -
San Clemente High School
Saddleback College
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