Open To Work
Amanda Waters
Etobicoke,Canada
Work Preference
Summary
Personable and reliable professional with 20+ years of diverse experience, eager to embrace new challenges and contribute to team success. Proven customer service leader adept at managing teams and driving results, consistently enhancing collaboration while adapting to evolving needs. Exceptional skills in conflict resolution, training, and performance management have led to high customer satisfaction and operational excellence. Committed to showcasing expertise and dedication in the next role, ready to make a meaningful impact.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor
Multi-Glass Insulation
05.2019 - 09.2025
- I was responsible for the CSR department for Multi-Glass Insulation's head office location in Woodbridge, ON. Which is an insulation distributor supplying commercial, mechanical and HVAC insulation to both businesses and job site locations. My main role was to provide guidance to my team members, ensure customer satisfaction, handle customer complaints, manage team performance, as well as implement strategies to improve service quality. I regulated controls to ensure the flow of orders for the same day and specially produced items were completed on time. I built a strong rapport with regular customers, often assisting clients to find solutions through the knowledge I gained about the products sold. I worked closely with account managers, as well as shipping and receiving. On a daily basis I used Teams, Outlook, Word and Excel.
Direct Support Worker (DSW)
Epic Opportunities
12.2014 - 03.2019
- I assisted individuals with intellectual and developmental disabilities. This role assisted with a person's everyday needs and care. Ranging from administering medication, personal care, and hygiene. I supported various individuals with varying needs like autism, down syndrome and cerebral palsy. My core focus being on valuing their independence and supporting them within the community.
Shift Manager
Pizza Hut
03.2012 - 12.2014
- My responsibilities were daily restaurant operations in any location of the restaurant. I ensured high-quality customer service, operational efficiency, and profitability. Key tasks included supporting the Restaurant Manager with administrative tasks, managing inventory and costs, scheduling staff, training and developing employees, resolving customer issues, and ensuring compliance with health and safety regulations.
Outbound Sales Representative
Telesolutions
03.2011 - 01.2012
- My responsibilities as a sales representative were to maintain daily sales goals for the day, deliver efficient customer service and maintain an enthusiastic approach to my work.
Customer Service Representative
24-7 Intouch
03.2010 - 03.2011
- As a customer service representative my duties were to help online customers finalize a sale via computer chat. If there were questions about products or concerns I would address issues in a timely manner. It was required to deliver a positive attitude and friendly customer service.
Swing Manager
McDonald's
01.2005 - 02.2010
- Being a manager for McDonald's contains a variety of duties and responsibilities. I started as a shift worker and gradually was promoted to manager. Being a manager for McDonald's contains a variety of duties and responsibilities. I started as a shift worker and gradually was promoted to manager. I lead daily restaurant operations by supervising staff, ensuring customer satisfaction through fast and friendly service, maintaining food safety and cleanliness standards, and monitoring performance to meet sales and profitability targets during their shift.
Education
Music -
University of Manitoba
Winnipeg, MB01.2010
Skills
- Time management (10 years)
- Customer Service (10 years)
- Supervising experience (10 years)
- Conflict Resolution (10 years)
- Communication skills (10 years)
- Outbound Sales (10 years)
- Shift Management (10 years)
- Multitasking and organization
- Team building and leadership
- Decision-making
- Training and mentoring
- Positive and constructive feedback
- New hire training
- MS office
- Sales support
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Supervisor
Multi-Glass Insulation
05.2019 - 09.2025
Direct Support Worker (DSW)
Epic Opportunities
12.2014 - 03.2019
Shift Manager
Pizza Hut
03.2012 - 12.2014
Outbound Sales Representative
Telesolutions
03.2011 - 01.2012
Customer Service Representative
24-7 Intouch
03.2010 - 03.2011
Swing Manager
McDonald's
01.2005 - 02.2010
Music -
University of Manitoba
Musician, Horn
I am a French Horn player for Brampton’s Rose Symphony Orchestra and the Greater Toronto Philharmonic since spring of 2023. I participate in bringing music to local communities through performance. As well as special occasions like charities and local community centres.